Full Time

Customer Service – Stay At Home Jobs

Posted 1 year ago

Job Description

Job Type: Customer Service from home
Location: Missouri work from home
Company: DISH’s 

Position Description:

As a Customer Experience Representative, you will be an information resource for billing, programming, and technical troubleshooting questions, as well as promoting products and services to our new and existing customers in order for them to get the most value and enjoyment out of their DISH experience. You will be assisting consumers with answers ranging from simple complaints to escalated and complex circumstances. If you enjoy problem solving and interacting with people from all over the country, or even just a few towns over, this is the place for you!

In this position, you will:

  • Always take at least two consecutive days off.
  • Customers can contact us between the hours of 6 a.m. and 10 p.m. MT.
  • There are two shift structures: Shifts of 8 hours Five days a week, or ten-hour shifts four days per week
  • Maintain open availability, including weekends and holidays, allowing for potential schedule changes every 12-15 weeks based on business needs.
  • Throughout your shift, make back-to-back tech support or customer care phone calls to customers.
  • Engage a varied consumer base in order to provide solutions to customer requirements and technical difficulties.

What’s the catch?

  • This is a Full-Time, Work-From-Home opportunity.
  • After finishing your apprenticeship, you will receive a 10% raise in your beginning salary.
  • Equipment given by the company
  • Many Advantages Package
  • Medical, dental, and vision coverage
  • PTO and Sick Leave
  • 401(k) Company-matched funds investments
  • Tuition assistance
  • DISH, Sling, and Boost services are all discounted.
  • Our biggest advantage is opportunity.
  • Our agents are designed to work hard and achieve success. We provide well-defined professional paths and numerous opportunities for advancement.

Qualifications, Experience, and Prerequisites

  • A high school graduation, GED, or similar experience is required.
  • Six months of equivalent experience and/or training in customer service and troubleshooting
  • A willingness to be coached and a drive to learn new skills

All representatives must have the following qualifications:

  • Ability to stay focused on the phone for the duration of your shift with little to no disruptions
  • Capability to appear on video throughout all video meetings
  • Excellent attendance
  • Work is available between the hours of 6 a.m. and 10 p.m. MT, as well as on Saturdays and holidays.
  • Schedule changes every 12-15 weeks require flexibility.
  • Computer savvy with the ability to control several windows and tabs smoothly while giving Best In Class Customer Experience when dealing with clients over the phone