Customer Service Representative – CVS Remote Jobs

Job Type: Customer Service Representative from home
Location: San Antonio work from home
Company: CVS Health

Monday through Friday, 9 a.m. to 5:30 p.m. EST. Schedules are subject to modification at any time and without prior notice.

Completely remote role

Employees are expected to maintain holiday coverage at a reduced staffing level because the company is a 24-hour contact center. This entails working on some holidays while celebrating them on others.

Responsibilities:

• Respond to incoming calls from service providers asking about EAP/mental health coverage, authorizations, and claims.
• Record all interactions with providers and/or members in StopLight, Relationship Manager, and Smart Front End.
• Provide the member with any additional perks or outside resources they require.
• Create permissions for in-person counseling
• Rates for Single Case Agreements should be negotiated with non-EAP suppliers.
• Help with Account Executive Inquiries, such as assessing network/provider availability issues, inaccurate information provided to members, and making outreach calls to members as necessary.
• As needed, assist with the amount of incoming MES calls.

Pay Scale

For this position, the usual pay scale is as follows: Minimum: 18.50; Maximum: 34.60

Please remember that this range represents the salary range for every position in the job grade that this position belongs to. The actual salary offer will take into account a wide range of factors, including location.

Requirements:

Required Qualifications

Basic computer knowledge 1-3 years of call center customer service experience

Preferred Qualifications

• Associate’s or Bachelor’s degree in a social, psychological or human service field or equivalent experience preferred
• Mental health and human services background preferred
• 1-3 years of healthcare experience preferred

Education: High school diploma/GED or equivalent experience required.