Full Time

Customer Service Representative – CVS Remote Jobs

Posted 1 year ago
New Mexico
$15 - $16 per hour

Job Description

Job Type: Customer Service Representative from home
Location: New Mexico work from home
Company: Aston Carter

  • Three customer-oriented call center agents are being hired by us to work for a very reputable company.
  • Representatives will be needed to respond to consumer phone calls, emails, and chat lines discussing their demands for utility services on a daily basis.
  • Up to 5 different software websites or apps will be taught to reps.
  • accepting 40–50 incoming calls daily. All calls will be with NM customers and will be about:
  • general inquiries about utility service requirements
  • Customer payment and billing agreements
  • COVID payment plans’ unpaid collections
  • establishing and/or terminating service
  • Remote position following training MUST be in the Albuquerque, New Mexico, region.
  • Time: Monday through Friday


  • Support for collections chat
  • Utility industry for inbound calls


  • Capacity to deescalate calls without transferring to management for assistance at the most recent employment indicated on a CV, with tenure at each of them being at least two years plus each.
  • Experience working in a call center for 1-2 years is preferred but not necessary.
  • A minimum of two years’ experience in customer service (open to food service, retail, etc.)
  • After training, must be able to work from home