Customer Service Representative – CVS Remote Jobs

Job Type: Customer Service Representative from home
Location: New Mexico work from home
Company: Aston Carter

• Three customer-oriented call center agents are being hired by us to work for a very reputable company.
• Representatives will be needed to respond to consumer phone calls, emails, and chat lines discussing their demands for utility services on a daily basis.
• Up to 5 different software websites or apps will be taught to reps.
• accepting 40–50 incoming calls daily. All calls will be with NM customers and will be about:
• general inquiries about utility service requirements
• Customer payment and billing agreements
• COVID payment plans’ unpaid collections
• establishing and/or terminating service
• Remote position following training MUST be in the Albuquerque, New Mexico, region.
• Time: Monday through Friday

Requirements:

• Support for collections chat
• Utility industry for inbound calls

A MUST HAVE

• Capacity to deescalate calls without transferring to management for assistance at the most recent employment indicated on a CV, with tenure at each of them being at least two years plus each.
• Experience working in a call center for 1-2 years is preferred but not necessary.
• A minimum of two years’ experience in customer service (open to food service, retail, etc.)
• After training, must be able to work from home