Full Time

Customer Service Representative – Aston Carter Remote Jobs

Posted 1 year ago
Florida
$15 - $16 per hour

Job Description

Job Type: Customer Service Representative from home
Location: Florida work from home
Company: Aston Carter

Hours: 8 a.m. to 4:30 p.m. during the first two weeks of training. There must be no downtime during this period. The schedule will remain the same after that. Some wiggle room within an hour each way.

For the first 12 weeks, the position will be entirely on-site. Following that, they will be moved to a hybrid schedule ONLY IF they meet production, quality, and attendance targets. Please do not make this promise! It is an opportunity that has been earned. It is entirely up to the employee whether it is sooner or later than the 12 week period.

Position will start at $15.50 and will be considered for raises based on performance and attendance after conversion. However, nothing is guaranteed. There will be raises!

Associates will assist customers with homeowner’s insurance claims. The specialist manages the loss claim from the time it is reported until the repairs are completed. Strong verbal and written communication skills are required to respond quickly and accurately to questions and requests from clients, staff, borrowers, contractors, adjusters, and agents. All claim-related activity must be documented, and draws are issued for repairs as needed. All compliance requirements must be met during processing. To ensure that the client’s needs are met on time, the specialist must demonstrate decision-making ability, problem analysis, and promptness.

Responsibilities:

Claims can be quite dramatic, such as a fire or a flood. The role will entail assisting clients in releasing funds to be paid to restoration companies for property repairs. Most of the time, more information or guidelines must be provided before these funds can be released.

  • At least 25 phone calls per day
  • At times, customers can be very angry and upset.
  • Associates must be willing to listen and comprehend the customer’s annoyance.
  • The ability to remain calm under pressure is required.
  • Should not disconnect the customers
  • Be able to solve problems with customers and put them at ease.
  • (An example would be a storm damaging someone’s house – the homeowner wants the house fixed as soon as possible, but does not have the funds available immediately to pay for the repairs – Proctor will identify how much they can endorse to the customer at a time – may have to send inspectors out before sending the full 100% of the check –
  • In addition, all conversations and details will be recorded on a multi-screen computer system.
  • Very fast-paced – ability to multitask and not take things personally when speaking with a dissatisfied customer
  • Excel documentation
  • Candidates will initially go through intensive shadowing and class work to understand the industry and the company process.

Requirements:

Skills: customer, service, loss, draft, claim, homeowner, insurance, property, repair, storm

Top Skill Specifications: customer, service, loss, draft, claim, homeowner, insurance, property, repair, storm

Additional Qualifications & Skills:

A MUST-HAVE:

  • 1+ year of office experience in a customer service, administrative, data entry, or production role
  • ATTENDANCE: you must be present every day!
  • technologically savvy – capable of using multiple monitors and running multiple programs at the same time
  • a minimum of 35 WPM
  • excellent verbal and written communication abilities
  • analytical, problem-solving abilities (in this case the claim)
  • A working internet connection at home, if they intend to work a hybrid schedule in the future.

AWESOME TO HAVE:

  • Fundamental to intermediate Excel skills
  • Experience with insurance or mortgages in any capacity
  • Experience with homeowner claims