Customer Service Representative – Aston Carter Remote Jobs

Job Type: Customer Service Representative from home
Location: New York from home
Company: Aston Carter

Contract-to-hire

Advantages of this Position:

• Leading online food distributor in the New York City Metropolitan Area, with numerous opportunities.
• The company’s goal is for these positions to become permanent after 3-6 months.
• They are looking for people to stay long term on a perm basis and receive full benefits such as food discounts and more!

Requirements:

Qualifications:

• Minimum of two years’ overall work experience in a customer service-related business, such as a call center, hospitality, retail, or restaurant (ideally Call Center)
• Excellent written and oral communication skills
• Must be available to work a flexible shift (evenings/weekends).
• Shifts: 4 p.m. to 12 a.m.

Overview of the Position:

• This is their busiest time of year. When people don’t want to go to the grocery store in the winter, they will require additional assistance!
• Respond to phone calls from drivers who have questions about routes.
• Call drivers who arrive late in the system
• Respond to customer phone calls and emails about missing or damaged product.
• Respond to customer inquiries using the chat messenger system.
• Customers’ concerns should be relayed to drivers.
• Coordinating with the MOT transportation team to deliver the individual products

Working Conditions: In the office five days a week; the call center is open Monday through Sunday.