Full Time

Customer Service Representative – American Airlines Remote Jobs

Posted 1 year ago
New York
$20 - $25 per hour

Job Description

Job Type: Customer Service Representative from home
Location: New York work from home
Company: American Airlines


  • Customers are interacted with by the Customer Service Agent in a courteous, efficient, friendly, and professional manner.
  • The Communication Workers of America – International Brotherhood of Teamsters (CWA – IBT) Collective Bargaining Agreement governs the terms and conditions of this position. The starting hourly rate is $18.00.
  • What you intend to do
  • Promotes and sells air travel to travelers and freight forwarders.
  • Aids in the check-in of passengers and the acceptance of cargo.
  • Interprets government rules and regulations governing domestic and international travel and cargo shipments.
  • Meets and dispatches aircraft within specified time frames.
  • Assists passengers and customers who are in distress.
  • It safeguards the company’s assets and revenue.
  • Allows for safe travel.
  • Physical ability and dexterity to use motor skills to perform a variety of job-related tasks.
  • Uses organizational skills to complete multiple tasks in a short amount of time.
  • Is self-motivated and needs little supervision.
  • Responds to security and emergency situations and provides assistance.
  • Adheres to internal and external policies and procedures.
  • Driving and operating air stairs up to various types of aircraft to enplane and deplane passengers may be required.
  • Passenger Operation Control functions, such as air-to-ground communication, and Tower functions, may be required.
  • Depending on the airport’s location, this position may be required to work in a variety of weather conditions.
  • Customer Service Agents work shifts that include irregular and/or extended hours, weekends, and holidays due to flight operations.


Education and prior job experience are required as minimum qualifications.

  • GED, high school diploma, or international equivalent
  • Some locations require bilingual language skills.
  • Valid driver’s license, if required by local authorities
  • To qualify for unescorted access privileges to airport security identification display areas (SIDA), you must pass an FAA criminal background check.
  • If applicable, must be able to obtain appropriate airport authority and/or US Customs security badges.
  • To satisfy company and security requirements, a pre-employment drug screen, comprehensive background check, and/or fingerprinting must be completed.
  • Must be authorized to work in the United States.

Education and prior job experience are preferred qualifications.

  • Previous face-to-face Customer Service experience with Sabre or another Passenger Service System}
  • Working in a high-pressure environment

What you will receive

Take advantage of everything American Airlines has to offer:

  • Travel Benefits: Are you ready to travel the world? On our global network, you, your family, and friends can travel to 365 destinations on more than 6,800 daily flights.
  • Health Advantages: You’ll have access to your health, dental, prescription, and vision benefits on day one to help you stay healthy. And that’s not all; we also provide virtual doctor visits, flexible spending accounts, and other services.
  • Programs for Wellness: We want you to be the best version of yourself, which is why our wellness programs equip you with all of the necessary tools, resources, and support.
  • 401(k) Scheme: Employer contributions to your 401(k) program are available after one year, depending on the workgroup.
  • Additional Advantages: Our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and other services are also excellent.

At American, you are free to be yourself.

Inclusion and diversity are the foundations of American Airlines’ dynamic workforce, from the team members we hire to the customers we serve. Our 20+ Employee Business Resource Groups are dedicated to connecting our team members with our customers, suppliers, communities, and shareholders, as well as to assisting team members in reaching their full potential and creating an inclusive work environment in order to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you contribute to the smooth operation of the world’s largest airline as we care for people on their life’s journey? At American, you are free to be yourself.

The candidate is responsible for travel to and from the interview, as well as any subsequent relocation expenses.