Customer Service Representative – American Airlines Remote Jobs

Job Type: Customer Service Representative from home
Location: Texas work from home
Company: American Airlines

The Customer Service Agent talks to customers in a friendly, professional, and polite way.

Responsibilities:

• Helps with the check-in of passengers and the acceptance of cargo.
• Translates the rules and requirements of the government for domestic and international travel or cargo shipments.
• Meets and sends off aircraft at the times that have been set.
• Helps passengers and customers who are having trouble.
• guards the company’s property and income.
• Provides for safe travel.
• Has the strength and dexterity to use motor skills to do different tasks related to the job.
• Uses organizational skills to get a lot done in a short amount of time.
• Is self-motivated and needs little guidance.
• responds to security and emergency situations and helps out.
• Follows the rules and policies both inside and outside the company.
• May have to drive and run air stairs up to different types of planes so that passengers can get on and off.
• May be asked to do both Tower and Passenger Operation Control tasks, such as communicating from the air to the ground.
• Depending on where the airport is, this job could be done in different weather.
• Due to the way flights work, Customer Service Agents work shifts that include weekends, holidays, and sometimes odd or long hours.

Requirements:

Education and previous work experience are the minimum requirements.

• High school diploma, GED, or equivalent from another country
• Some places need people who can speak two languages.
• Local authorities require that you have a valid driver’s license, if applicable.
• If you want unaccompanied access to airport security identification display areas (SIDA), you have to pass a background check by the FAA.
• Must be able to get the right security badges from the airport authority and/or US Customs, if needed.
• Complete a pre-employment drug test, a thorough background check, or fingerprinting to meet company and security needs.
• Must be able to work in the United States.

Education and previous work experience are the most preferred qualifications.

• Working knowledge of Sabre or another passenger service system. Previous face-to-face customer service experience.
• Working in a place where things move quickly

What you’ll get

You are welcome to use everything American Airlines has to offer:

• Perks of Traveling: Are you ready to see the world? Through our global network, you, your family, and your friends can fly to any of more than 6,800 destinations every day.
• Good for your health: On the first day, you can use your health, dental, prescription drug, and vision benefits to stay healthy. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself, so our wellness programs give you all the tools, resources, and help you need to get there.
• 401(k) Program: Employer contributions to your 401(k) program may be available after one year, depending on the group you work with.
• Even more benefits: There are also discounts on hotels, cars, cruises, and more, as well as an Employee Assistance Program and insurance for pets

You can be who you are at American

From the people we hire to the customers we help, everyone at American Airlines works together in a way that is inclusive and diverse. Our 20+ Employee Business Resource Groups help our team members connect with our customers, suppliers, communities, and shareholders. They also help team members reach their full potential and create an inclusive work environment that meets and exceeds the needs of our diverse world.

Are you ready to feel a lot of pride and satisfaction when you do your part to keep the biggest airline in the world running smoothly and help people on their journeys through life? At American, you can be yourself.

The candidate has to pay for their own travel to the interview and any costs related to moving afterward.