Full Time

Customer Service Representative

Posted 1 year ago
$20 - $24 per hour

Job Description

Job Type: Customer Service Representative from home
Location: Washington work from home
Company: Robert Half International


  • Plus Russian
  • Korean
  • Vietnamese plus
  • Plus Cantonese
  • Plus Mandarin

A healthcare union services organization close to Downtown Seattle is hiring 30–40 Call Center Representatives for a 3-month contract.

Customer service representative Job Title/Function Contract/Contract to Hire: Contract for the time being.

For the life of the contract, remote: No-onsite; hybrid upon conversion

Russian, Korean, Vietnamese, Cantonese, and Mandarin are requested languages. Pay: $20–21 for English-only speakers, $22–24 DOE if bilingual Vaccinations needed: YES.


  • Taking incoming calls from members; a typical day involves 40 or more calls.
  • Recording calls utilizing data entry systems.
  • Handle emails and different document requests.
  • Qualified individuals may be requested to translate written materials during meetings or representational proceedings.
  • Assist members with enrolling in training programs.
  • First-step representation for grievances and filing a grievance.
  • Referral to the staff team that handles collective bargaining and employer relationships.


  • Capability of working in a hectic setting (handling a high volume of calls, and representatives are often required to handle 40-50 calls per day)
  • 1+ year of direct customer service experience (in restaurants, call centers, retail, technical assistance, and hospitality); capacity for critical thought; stable work history (few gaps in employment; prolonged employment with one company); and computer/technical skills