Customer Service – American Airlines Jobs

Job Type: Customer Service from home
Location: Indiana work from home
Company: American Airlines

Position Description:

Are you ready to discover a world of possibilities, both at work and in your spare time? Joining our American Airlines family will allow you to travel the world, expand your knowledge, and become the best version of yourself. You’ll face challenges with flexibility and elegance as you start on a new adventure, gaining new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and professional life by jumping on board!

What you intend to do

• Promotes and sells air travel to travelers and freight forwarders.
• Assists in passenger check-in and cargo acceptance.
• Interprets government rules and regulations governing domestic and international travel and freight movements.
• Encounters and dispatches aircraft within specified time frames
• Assists passengers and customers who are in difficulty.
• It safeguards the company’s assets and revenue.
• Ensures safe travel.
• Physical capacity and dexterity to use motor abilities to complete a variety of job-related activities
• Uses organizing abilities to do several things in a short amount of time.
• Is self-motivated and needs little supervision.
• Responds to security and emergency situations and offers assistance.
• Adheres to internal and external policies and procedures
• Driving and operating air stairs up to various types of aircraft to enplane and deplane passengers may be required.
• Responsible for overall performance in the workplace and may be expected to lead and direct the work of other employees.
• Passenger Operations may be required. Control functions include air-to-ground communication and tower operations.

Everything you’ll need to succeed

• GED or high school diploma
• Read, write, speak, and understand English fluently.
• Some locations demand bilingual language capabilities.
• Valid driver’s license, if required by local authorities
• To qualify for unescorted access privileges to airport security identification display areas (SIDA), you must pass an FAA criminal background check.
• If applicable, must be able to get proper airport authorization and/or US Customs security badges.
• Capability to work irregular and/or long hours, including weekends and holidays
• Work must be reported to on a regular and timely basis.