Customer Service – American Airlines Jobs

Job Type: Customer Service from home
Location: Texas work from home
Company: American Airlines

Position Description:

Are you ready to discover a world of possibilities, both at work and in your spare time? Joining our American Airlines family will allow you to travel the world, expand your knowledge, and become the best version of yourself. You’ll face challenges with flexibility and elegance as you start on a new adventure, gaining new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and professional life by jumping on board!

Why will you enjoy this job?

• American is seeking a goal-oriented Customer Service Manager (CSM) who wishes to advance their experience, skills, and network within the organization. Our leadership training will help you develop into the best leader you can be in the American workplace.
• CSMs must lead, engage, coach, and develop front-line team members to ensure a safe, high-performing organization. You will be assisting your team’s efforts by establishing a safe, dependable operation while providing a great client experience.
• Being energized by a fast-paced dynamic atmosphere, as well as being passionate about safety, teamwork, leadership, and delivering a great product to our customers, front-line employees, and vendors.
• CSMs must create an environment that encourages mutual respect, trust, responsibility, and core values among our front-line team members while connecting people and improving lives on a daily basis.
• This position is part of the Customer Experience Division’s Airports Team.

What you intend to do

• The term “virtual reality” refers to the process of creating a virtual reality.
• Be an advocate for safety: Check for safety issues and remedy them as necessary.
• Set team and individual goals to support departmental and company goals. Frontline team members are coached and mentored in skill development, customer service enhancement, and business cultural behaviors.
• Creates and encourages effective team interactions that foster compassion, authenticity, integrity, respect, and dignity.
• Allocates resources effectively and provides sufficient assistance to enable teams to meet operational goals in a safe manner.
• Conduct self-audits, observations, root cause investigations, and other associated safety activities to ensure the continuous safety and reliability of our operation.
• Encourage effective communication among departments in order to motivate our staff to collaborate in order to achieve common goals.
• Understand the Joint Collective Bargaining Agreement (JCBA) and ensure that team members follow corporate policy/procedure.
• Accept the following essential values: (passion, commitment, efficiency, dependability, optimism, honesty, positivity, and loyalty)
• As problems develop, manage escalated service concerns and make yourself visible to your team members.
• Distribute critical corporate and local information to frontline leaders in a timely and efficient manner. Establish expectations and ensure that team members understand why the focus/criticality is important.
• The ability to learn and apply union contract rules and regulations in daily interactions with frontline team members and local union leaders.