Full Time

Customer Service Agent – American Airlines Remote Jobs

Posted 1 year ago
$15 - $20 per hour

Job Description

Job Type: Customer Service Agent from home
Location: Nevada work from home
Company: American Airlines

Customer service representatives engage with clients in courteous, effective, personable, and professional ways.


  • Sells and promotes air travel to potential customers or freight forwarders.
  • Aids in the acceptance of goods and passenger check-in.
  • Interprets laws and regulations regarding local and foreign travel as well as cargo transfers.
  • Meets and releases aircraft at the designated periods.
  • Assists travellers and customers who are in need.
  • Protects the assets and profits of the company.
  • Ensures a safe journey.
  • Possesses the physical stamina and dexterity needed to complete a variety of job-related tasks using motor skills.
  • Use organizational abilities to do numerous jobs in a constrained amount of time.
  • Is self-driven and needs little supervision.
  • Responds and offers assistance in emergency and security circumstances.
  • Obeys all rules and regulations, both internal and external.
  • To board and disembark passengers from different types of aircraft, it can be necessary to drive and operate air stairs.
  • Duties related to Passenger Operation Control, such as air-to-ground communication, and Tower functions, may be necessary.
  • This role may work in a variety of weather situations depending on the airport’s location.
  • Customer service agents work shifts that involve irregular and/or extended hours, weekends, and holidays due to flight operations.


Minimum requirements include education and previous work experience.

  • GED, high school diploma, or equivalent internationally
  • In some places, the requirement for bilingualism
  • Suitable, current driver’s license, as needed by the local government
  • To be eligible for unescorted access privileges to airport security identification display areas (SIDA), if appropriate, one must pass FAA criminal background checks.
  • Must be able to obtain the necessary security badges from the airport administration and/or US Customs, if necessary.
  • Pre-employment drug testing, thorough background checks, and/or fingerprinting are completed in accordance with company and security regulations.
  • must be qualified to work in the United States.

Prior work experience and education are preferred qualifications.

  • Working understanding of any other passenger service system, including Sabre
  • Prior experience providing customer service in person
  • Working in a hurried setting

Please feel free to benefit from everything American Airlines has to offer:

  • Benefits of Travel: Are you eager to see the world? With our extensive global network, you, your family, and friends may travel to 365 destinations every day on more than 6,800 flights.
  • Health Advantages: You’ll have immediate access to your health, dental, prescription, and vision coverage to support your continued good health. And that’s only the beginning; we also provide flexible spending accounts, virtual doctor appointments, and more.
  • Wellness initiatives: Our wellness programs give you all the necessary tools, resources, and support because we want you to be the best version of yourself.
  • The 401(k) Plan: Available at the time of hire and, based on the workgroup, after one year, employer contributions to your 401(k) program.
  • Additional Advantages: Our Employee Assistance Program, pet insurance, and savings on hotels, automobiles, cruises, and more are other fantastic advantages.

You may be who you are at American.

Inclusion and diversity are the cornerstones of American Airlines’ dynamic workforce, from the team members we hire to the clients we serve. Our 20+ Employee Business Resource Groups are dedicated to helping our team members reach their full potential, establishing an inclusive workplace to meet and exceed the demands of our varied global community, and connecting our team members to our customers, suppliers, communities, and shareholders.

Are you prepared to contribute to the seamless operation of the largest airline in the world as we look after people as they travel through life and experience a great deal of pride and happiness in doing so? You may be who you are at American.