Customer Experience – Stay At Home Jobs

Job Type: Customer Experience from home
Location: Florida work from home
Company: Exemplis

Position Description:

Our heart, soul, and mission at Exemplis is to give our customers what they want, how they want it, and when they want it. Our exceptional team of bright, engaged, and dynamic talent is the only way we are able to deliver on this mission every day. When you join our Customer Experience team, you will be contributing to some of the best service in our industry by bringing your passion for people and drive to deliver excellence with every customer interaction. This position is ideal for someone who is enthusiastic about cultivating relationships, providing a world-class experience, and being energized by a fast-paced environment.

This is not your typical call center. Your primary mission as a Customer Experience Representative will be to advocate for and find solutions for our customers and internal partners. You will own the intricate order details of the thousands of custom products we ship daily through effective communication and proactive decision making. To be successful in this role, you must have strong critical thinking skills, an attention to detail, and an unrivaled desire to exceed our customers’ expectations. Are you ready to become a part of our obsession?

Responsibilities and essential function:

• include acting as a liaison between our customers and internal departments in order to advocate for and solve various custom order complexities.
• Provides excellent phone, email, and chat support to our customers, going above and beyond simply answering questions about order status, pricing, custom order options, and order changes.
• Ensures that customer inquiries are promptly (within 24 hours or less) resolved in an accurate, polished, and professional manner that exceeds customer expectations.
• With genuine curiosity, confirms understanding of the customer’s needs and requests.
• From order entry to delivery, each order is handled with care.
• After independently attempting to resolve concerns, escalates more complex issues when appropriate.
• Exemplis systems and processes are explained to customers in order to improve their brand experience.
• Follows Customer Service service, performance, and operational standards (KPIs). Participate in sessions of continuous learning/training.

Qualifications required:

• A high school diploma or an equivalent qualification is required.
• 1+ year of customer service experience is required.

Qualifications preferred:

• Proficiency in SalesForce, Microsoft Dynamics AX, Outlook, and Microsoft Suite is required.
• Experience in the hospitality or contract furniture industries
• 50+ wpm experience working in a call center