Full Time

Bilingual Customer Service – Work Remote

Posted 1 year ago
California
$18 - $20 per hour

Job Description

Job Type: Bilingual Customer Service from home
Location: California work from home
Company: Quadient 

Position Description:

You can be the driving force behind the world’s most meaningful customer experiences as a Customer Relations Representative. ​​​​Join immediately our The Power Of You-focused EPIC culture. We seek team members who are Empowered, Passionate, Inspiring, and Supportive of the Community!

Responsibilities:

  • Responsible for resolving issues pertaining to registration, missing packages, courier assistance, general information, billing inquiries, transferring registration to new addresses, and elevating technical issues to the development team
  • Demonstrating empathetic, compassionate behaviors, maintaining composure, and expressing genuine concern and resolve to make things right for our customers and staff.
  • Integrity is required with respect to time management, productivity, and team interactions

To be a productive Customer Relations Representative:

  • You must have high-speed internet and a distraction-free space to work from home.
  • The position requires full-time availability during business hours. 4 am – 9 PM Pacific Time seven days per week, including holidays
  • Bilingual in both English and Spanish
  • Have 1+ year of customer service experience in a call center

What We Provide:

  • Company subsidized Medical, Dental, and Vision Insurance from the first day 401(k) contributions were made (k) Retirement Plans
  • Company Match Provided Life and Disability Insurance
  • Company Sponsored Paid Vacation, Sick Leave, and 12 Company Holidays
  • Leadership and Profession Development
  • Tuition Reimbursement Program  Veteran Programs
  • Employer-Funded Diversity Groups