Bilingual Customer Service – Remote Jobs

Job Type: Bilingual Customer Service from home
Location: Florida work from home
Company: Auto Trakk

Position Description:

The ASR interacts with customers, insurance companies, impounds, and auto repair facilities to ensure that all processes and necessary repairs are completed within the specified timeframe. Work is performed from a remote (work-from-home) location that is quiet, distraction-free, and equipped with a high-speed internet connection.

Bi-lingual candidates Candidates who speak Spanish fluently are highly desired, but all qualified candidates will be considered.

Responsibilities:

• Managing and maintaining a portfolio of damaged or unclaimed Auto Trakk vehicles.
• Conferring via phone, email, text, or chat with customers, insurance companies, impounds, and repair facilities to obtain information about accidents involving Auto Trakk vehicles;
• Conducting research and investigations into accident information received from customers or other Auto Trakk employees, and determining the necessary steps to resolve the current situation.
• Follow-up with assigned accident accounts, update account notes and internal tracking documents with pertinent data.
• obtaining accident reports and conducting an ISO search to assist in determining the party responsible for payment of claims and repairs
• Supervising the accident claim process until repairs are complete and the customer’s vehicle is returned,
• Facilitating the processing of claims for Total Loss,
• As the liaison between Auto Trakk and our Creditors Place Insurance Administrator for claims processing,
• Coordinating with Accounting to process repair facility invoices and payments, and
• Filing lienholder claims and complaints with the Insurance Commission, as well as conducting the necessary follow-up.

Requirements

• Equivalent to a high school diploma or higher (GED).
• Prior knowledge of automobile insurance claims or accident claims is preferred.
• Must live in either the Eastern or Central time zones.
• Internet connection with dependable high speed.
• Capable of typing 30 words per minute on a keyboard.
• Ability to operate and utilize a computer to perform all duties of the position, including the use of document management software, web-based applications, and the Microsoft Office Suite, which includes Word (word processing), Excel (spreadsheets), Outlook (email), and Teams (video conferencing).
• Effective verbal and written communication skills, requiring knowledge of the structure and content of the English language.
• If bilingual, the ability to effectively communicate over the phone in Spanish.
• Ability to use a headset with a multi-line phone system to speak with and listen to people on incoming and outgoing calls.
• Knowledge of the principles and procedures involved in providing superior customer service.