Full Time

Bilingual Customer Service – Work Remote

Posted 1 year ago
Connecticut
$16 - $17 per hour

Job Description

Job Type: Bilingual Customer Service from home
Location: Connecticut work from home
Company: Randstad 

Position Description:

Would you say you’ve provided exceptional customer service in the past? A local insurance company is seeking a candidate with your experience. This is a high-volume, fast-paced environment in which you will be required to listen, document, and multitask effectively. This is a remote position with provided equipment. Candidates who are bilingual in Spanish are preferred.

Responsibilities

  • Attends and actively participates in all scheduled Foundation training courses, and completes all assigned classroom activities, exercises, discussions, and exams under direct supervision.
  • Answers questions, resolves problems, and promotes good customer relations by providing first-class customer service with a professional and courteous demeanor.
  • Responds thoroughly and accurately to policyholder requests and inquiries using knowledge and skills acquired during Customer Service training; utilizes Aflac computer systems for tracking, information gathering, and problem resolution.
  • This position’s essential duties include working in a smoke-free environment.

Skills:

  • Customer Support
  • Typing
  • Empathy
  • Telephone etiquette
  • Active hearing
  • Basic computer literacy
  • Basic software skills

Qualifications

  • One year of experience.
  • Experience level: Experienced