Full Time

Bilingual Customer Service – Work Remote

Posted 1 year ago
Georgia
$15 - $20 per hour

Job Description

Job Type: Bilingual Customer Service from home
Location: Georgia work from home
Company: Leidos

Position Description:

Leidos seeks Customer Service Representatives (CSRs) with entry-level experience to respond to incoming contacts from consumers who have been victims of identity theft and consumer fraud. Must document consumer complaints efficiently into a secure database, provide educational materials/referrals, and provide A+ customer service.

PRIMARY RESPONSIBILITIES:

  • Answer incoming calls. Provide excellent customer service. Document consumer data into web application. Provide education concerning the resolution of identity theft, fraud prevention, and applicable federal laws.

Minimum qualifications required:

  • HS Diploma or GED Equivalent.
  • Excellent typing and computer skills.
  • Excellent communication skills.
  • This position requires the ability to obtain a Public Trust clearance, which can take between 7 and 60 days to obtain; the selected candidate cannot begin until this process is complete.

DESIRED QUALIFICATIONS:

  • Bilingual (Fluent in Spanish and English, both written and speech) (Fluent in Spanish and English, both written and speech).
  • Prior call center experience.
  • Customer service encounters.
  • A general understanding of federal law.
  • Attach a professional resume with your contact information (telephone number and email address) and the contact information (telephone numbers and physical addresses) of your previous employers.