Bilingual Customer Service – Work From Home

Job Type: Bilingual Customer Service from home
Location: New York work from home
Company: Group O

Position Description:

Group O is seeking additional Bilingual Customer Service Representatives to join our inbound call center family! You will assist customers in redeeming rebates and rewards and address any questions or concerns they may have. Group O provides a challenging, supportive, and appreciative environment. In our call center, you will play a crucial role in supporting our customer loyalty and reward programs. If you are tired of being treated like a number and are ready to join a fun, friendly environment with opportunities for advancement, Group O is currently accepting applications.

Responsibilities

• Providing our customers with an efficient and high-quality experience.
• Utilizing resources and cutting-edge technological tools to assist customers with inquiries and maintain program knowledge.
• Exceeding the performance standards established by Group O and our clients.
• Partnering with your Supervisor to identify and initiate professional development and personal growth opportunities.
• Assuming responsibility for a customer’s problem as if it were your own and developing beneficial solutions that benefit both the customer and our clients.
• Documenting every customer call with complete and accurate information.

Qualifications

• Enthusiastic, customer-focused demeanor; the desire to consistently provide exceptional customer service.
• Responsibility and willingness to address customer complaints.
• Capability to maintain a professional demeanor in challenging situations.
• Adaptability and success in a fast-paced, ever-changing, and demanding environment.
• Proven tenure in prior positions.
• Committed to excellent attendance.
• Adherence to a set schedule with the option to work additional hours or a modified work schedule to accommodate business needs.
• Monday through Friday, 9:30 a.m. to 6:00 p.m.
• Ability to navigate multiple screens and enter data while assisting customers while using intermediate computer and keyboarding skills.
• Both Spanish and English are native