Bilingual Customer Service – Remote Jobs

Job Type: Bilingual Customer Service from home
Location: Oregon work from home
Company: KinderCare Learning Companies

Position Description:

For potential KinderCare families, the Family Enrollment Support Specialists are the first point of contact. Through phone calls, chats, and emails, specialists are in charge of determining a family’s childcare needs and assisting them in finding the ideal center that will best meet those needs. The Family Enrollment Specialist will make direct contact with the family on their behalf and make an effort to arrange a tour for each potential family.

Responsibilities:

• Provide our families with the greatest possible customer service by getting to know each family and learning about their childcare requirements.
• Provide support to parents interested in our programs and services for their children via chat, email, social media, and the phone.
• Help families with billing issues, account setup, and as needed, provide our center management staff with account-related support.
• Use Salesforce and other technologies to meticulously log and record all interactions.
• Make extra efforts to involve our families and personalize communication in writing and spoken form
• Observe communication protocols, rules, and regulations.
• Keep an eye on customer communication trends and give management comments.
• To enhance present practices and our family experience, share creative ideas, suggestions, and fixes.
• To better address a parent’s query or concern, work as a team by cooperating with colleagues and fostering an open communication.
• partners in the field as required
• Working hours: This is a full-time, hourly employment with a 40-hour workweek; you must be flexible between the hours of 5 a.m. and 8 p.m. PST on Monday through Friday and 9 a.m. and 6 p.m. PST on Saturday and Sunday.

Qualifications:

• High school diploma or its equivalent, plus two or four years of college education
• being able to operate remotely in a calm environment without interruptions.
• It is necessary to have fast internet connectivity. We will give you the software and hardware for your PC.
• Ability to deal with many computer programs and windows at once, intermediate PC / MS Office skills
• 2 to 3 years of experience in telephone and email customer service. Experience with inside sales or a remote call center is a bonus.
• Periodic schedule flexibility and irregular overtime
• Spanish and English fluency is a plus.
• Self-motivated and able to work in a work from home setting that is high volume, rapid paced, and deadline-oriented
• Outstanding customer service abilities and a drive to assist others
• Ability to generate excitement and buzz about KinderCare, our Service Values, and the care we offer
• Excellent verbal and written communication abilities for chat and email.
• Possibility of forming and maintaining friendly working connections with customers and other employees.
• the capacity to switch between different areas of focus quickly and multitask.
• compassion, wit, and an eagerness to try new things and take on new challenges
• excellent time-management and organizing skills
• effective team player