Bilingual Customer Service – Remote Jobs

Job Type: Bilingual Customer Service from home
Location: Arizona work from home
Company: WellSense Health Plan 

Position Description:

By giving current and potential members, providers, and internal customers accurate and complete information about our various health plans, you’ll act as the initial point of contact for our stakeholders as a WellSense Customer Care Representative. Every day, you’ll help someone else in this position. Additionally, this position has shown to be a great place to start for long-term growth and progress within our organization.

Spanish-speaking candidates who speak both languages are wanted to help us staff our Spanish phone lines. Spanish and English calls will be answered by bilingual representatives.

Our Support for You:

• working remotely full-time
• 10-week paid training period
• We will train you on the health insurance industry and how to properly handle questions. Bring your enthusiasm and people skills.
• fantastic benefits package with no premium health insurance option
• Mentoring in person and on-the-job training
• Team Assist Line, a leader in customer service and call center learning programs, and the new hire buddy program
• Possibilities to advance in rank and compensation depending on performance, knowledge, and skills.
• Annual cash retention bonus that is recurring for those who continue in the customer care role
• Internal application process for employees to advance into positions in other departments
• Recognizing and rewarding excellence and progress
• Employee resource groups for business initiatives on diversity and inclusion

Important Responsibilities

• To create customer loyalty, increase retention, and meet best-in-service goals and objectives, use the proper resource materials to own conversations in order to efficiently and accurately interpret, respond to, and answer customer questions and problems while providing exceptional service.
• Answer a lot of incoming calls from members and providers (Call length can vary widely, from five minutes to 45 minutes or more.)
• being able to answer calls in both Spanish and English.
• Utilize good interpersonal skills to manage challenging calls in a polite and professional manner. Maintain awareness of WellSense contracts and regulations.
• Calls must be documented in accordance with departmental guidelines.
• collaborating with others to solve issues fosters teamwork
• Obtain or surpass the department’s quality and productivity targets.
• carry out more tasks as needed

Qualifications

• Minimum requirement is a high school diploma; a bachelor’s degree is desirable.

Experience

• prior professional employment, ideally in the customer service industry
• We’ll train you even if you’ve never worked in a contact center before.

Competencies, abilities, and characteristics:

• Spanish dual language
• Excellent customer service abilities
• Excellent communication skills both in writing and speaking
• Ability to prioritize a large frequency of adjustment requests, multitask, and set priorities for work Strong organizational abilities; ability to base choices on accepted norms and procedures.
• practical experience with Microsoft Office products
• It is highly desirable to be bilingual in Spanish, Portuguese, Haitian Creole, or another language.
• having access to a high-speed internet connection and being able to work comfortably from home
• trustworthy attendance on a regular basis
• the capacity to put in extra time during busy times