Bilingual Customer Service – Remote Jobs

Job Type: Bilingual Customer Service from home
Location: Texas work from home
Company:  Best of the Best

Position Description:

The Houston Chronicle’s 2021 Best of the Best competition honors some of the city’s top companies as decided by public vote.

Responsibilities:

• Answer consumer questions via chat, email, or phone
• Must be fluent in both English and Spanish, both speaking and reading.
• delivering accurate and comprehensive information utilizing the appropriate techniques and instruments.
• maintaining a professional demeanor at all times and abiding by the law
• meeting call handling quotas and personal/customer service team sales targets
• addressing customer concerns and offering suitable solutions and alternatives
• acting as brand ambassadors to promote our products
• ably managing numerous tasks or projects, and eager to assist colleagues in doing the same
• keeping up with changes in the market as well as corporate initiatives and processes
• extra effort to ensure the success of their team and the business
• Grab opportunities and pay attention to problems rather than solutions.
• adore collaborating with diverse teams and are dedicated to achieving success together
• a drive for success and a healthy sense of competition

Requirements:

• must work in a peaceful, distraction-free atmosphere at home
• a dependable internet connection is required (minimum download speed of 25mpbs)
• should have at least 1–2 years of contact center experience.
• Fluency in both English and Spanish is required;
• must be a Texas resident
• powerful problem-solving and listening abilities
• Perfect attendance history
• superior communication skills in both writing and speaking
• industry for retail energy a plus