Full Time

Bilingual Customer Service – Remote Jobs

Posted 1 year ago
Texas
$16 - $20 per hour

Job Description

Job Type: Bilingual Customer Service from home
Location: Texas work from home
Company:  Best of the Best

Position Description:

The Houston Chronicle’s 2021 Best of the Best competition honors some of the city’s top companies as decided by public vote.

Responsibilities:

  • Answer consumer questions via chat, email, or phone
  • Must be fluent in both English and Spanish, both speaking and reading.
  • delivering accurate and comprehensive information utilizing the appropriate techniques and instruments.
  • maintaining a professional demeanor at all times and abiding by the law
  • meeting call handling quotas and personal/customer service team sales targets
  • addressing customer concerns and offering suitable solutions and alternatives
  • acting as brand ambassadors to promote our products
  • ably managing numerous tasks or projects, and eager to assist colleagues in doing the same
  • keeping up with changes in the market as well as corporate initiatives and processes
  • extra effort to ensure the success of their team and the business
  • Grab opportunities and pay attention to problems rather than solutions.
  • adore collaborating with diverse teams and are dedicated to achieving success together
  • a drive for success and a healthy sense of competition

Requirements:

  • must work in a peaceful, distraction-free atmosphere at home
  • a dependable internet connection is required (minimum download speed of 25mpbs)
  • should have at least 1–2 years of contact center experience.
  • Fluency in both English and Spanish is required;
  • must be a Texas resident
  • powerful problem-solving and listening abilities
  • Perfect attendance history
  • superior communication skills in both writing and speaking
  • industry for retail energy a plus