Bilingual Customer Service – Remote Jobs

Job Type: Bilingual Customer Service from home
Location: Arizona work from home
Company: Grant Street Group 

Position Description:

In addition to providing standard tier 1 assistance, our analysts also investigate problems, compile specifications for new features, test software upgrades, and build and maintain the extensive toolkit we require to work across a variety of products. We consider this to be a non-traditional support position that offers variety, independence, and a willingness to enhance processes. You’re not just reading from a script; every day, you solve problems and benefit our clients.

There is never a repetition of a day or even two hours. You might begin your day by answering a bidder’s query on one of the auction sites, shift gears to assist a person experiencing trouble using their browser to make a payment, and then ask perceptive questions to determine the meaning of an email that has the message “it doesn’t work.” Following that, you might find yourself revising the help file because a caller had a question, testing the new feature you suggested once development is finished. Before you even get a chance to choose what to eat for lunch, all of this could happen.

If then you are the ideal match.

• You’re witty, inquisitive, meticulous, and well-organized.
• You are a self-starter who shows initiative.
• You can move between project and support work with ease, and you can resume where you left off following phone or email interruptions.
• You can count and write well in plain English.
• You speak Spanish fluently, either as a first or second language.
• You can work throughout regular business hours in your local time zone because you are in the Pacific or Mountain time zones.