Customer Service – Remote Jobs

Job Type: Customer Service from home
Location: Arizona work from home
Company: Hy-Vee

Position Description:

District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home are accountable to you.

Primary responsibilities and duties

• demonstrates compassion, concern, and patience in all customer interactions and treats customers as the most important persons in the store to deliver timely, effective, and friendly customer service.
• whether the interaction occurs in the employee’s assigned department or elsewhere in the store, smiles and extends a polite greeting to all customers.
• tries to remember clients’ names and wherever feasible uses their names to address them.
• Helps customers in any manner they can to improve their shopping experience, such as by guiding them to the items they’re looking for, securing items that are out of their reach, loading or unloading large items, noting and relaying client requests or ideas, and completing other activities.
• swiftly answers the phone and offers callers courteous, accommodating service.
• Ensures client satisfaction and a pleasant workplace through cooperating with coworkers.
• weighs postal parcels, handles certified, expedited, UPS, registered, and insured mail, and runs mail through meters.
• order processing for Western Union.
• order processing for Western Union.
• sells money orders and cashes social security, salary, personal, and ADC checks.
• sells licenses for fishing and hunting.
• shatters and places money in the utility drawers.
• switches off the postal register after breaking down and turning on the postal department.
• pays outs are processed.
• faxes for clients’ use.
• the days’ coupons are counted.
• Refunds for clients and department-approved refunds are processed.
• utilizing the proper telephone etiquette, answers the phone for the store.
• uses the intercom system in the proper ways for paging and other purposes.
• promptly takes out the trash.
• upholds rigorous compliance with departmental and corporate standards for grooming and attire
• Follows store norms and business policies, and arrives at work on time and on schedule.

Additional Tasks and Responsibilities

• On/off signs for the lottery machines.
• if appropriate, helps consumers with their dry cleaning.
• When necessary, aid consumers at the registers.
• sells lottery tickets and redeems them.
• returns for bottles is handled.
• Helps as required in other sections of the store.
• various job-related tasks and unique projects as needed.

Knowledge, Skills, Worker Qualities, and Capabilities

• You must be able to read instructions, handle a range of variables with lax standards, and solve real-world problems.
• Must be able to perform fractional, decimal, and percentage arithmetic computations.
• Must be able to post, file, and mail documents; copy information from one record to another; conduct interviews to get essential information; and mentor others and give them basic guidance.