Bilingual Customer Service – Work Remote

Job Type: Bilingual Customer Service from home
Location: California work from home
Company: Quadient 

Position Description:

You can be the driving force behind the world’s most meaningful customer experiences as a Customer Relations Representative. ​​​​Join immediately our The Power Of You-focused EPIC culture. We seek team members who are Empowered, Passionate, Inspiring, and Supportive of the Community!

Responsibilities:

• Responsible for resolving issues pertaining to registration, missing packages, courier assistance, general information, billing inquiries, transferring registration to new addresses, and elevating technical issues to the development team
• Demonstrating empathetic, compassionate behaviors, maintaining composure, and expressing genuine concern and resolve to make things right for our customers and staff.
• Integrity is required with respect to time management, productivity, and team interactions

To be a productive Customer Relations Representative:

• You must have high-speed internet and a distraction-free space to work from home.
• The position requires full-time availability during business hours. 4 am – 9 PM Pacific Time seven days per week, including holidays
• Bilingual in both English and Spanish
• Have 1+ year of customer service experience in a call center

What We Provide:

• Company subsidized Medical, Dental, and Vision Insurance from the first day 401(k) contributions were made (k) Retirement Plans
• Company Match Provided Life and Disability Insurance
• Company Sponsored Paid Vacation, Sick Leave, and 12 Company Holidays
• Leadership and Profession Development
• Tuition Reimbursement Program  Veteran Programs
• Employer-Funded Diversity Groups