Support Specialist – American Express Jobs

Job Type: Support Specialist from home
Location: California work from home
Company: American Express

Position Description:

This position is designed to support client profiles at both the level one and level two, as well as to handle client data feed files. This person is also in charge of providing first-level help to end customers for profile assistance and troubleshooting.

Experience Preference:

• A minimum of four years’ experience as a Travel Consultant
• Concur, Connect Client, and/or Sureware knowledge is preferred. Additional profile system experience is taken into account.
• Sabre proficiency is required, as well as good problem-solving abilities.
• Technical aptitude is required, as well as the capacity to troubleshoot problems.
• Must be able to move quickly from one activity to the next and operate independently with little supervision

Job Duties:

• For new client deployments, create new level one profiles in Sureware/Connect Client.
• All new level ones must be created and all needed fields must be filled up.
• Responsible for maintaining all existing level one data to guarantee consistency.
• Accounts that have been lost must be removed, and corresponding documentation must be updated.
• Monitoring client data streams on a daily/weekly basis for incorrect/incorrectly mapped data Delivering appropriate welcome emails to new hires
• ensuring that terms are removed as soon as possible
• Notifying management of probable client and/or client feed issues
• Collaborate with MIS and CSG to ensure data is up to date and accurate.
• Sureware rejects/errors that require manual intervention are supported on a daily basis.
• Collaborate with other teams to ensure that the tools are consistent.
• As needed, collaborate with Sureware, ManticPoint, and other providers to confirm the accuracy of our client data.
• Process support tickets in compliance with the SLAs that have been defined.
• Additional activities to support the profile environment as needed
• Many initiatives connected to the continuing maintenance of the profile tools