Spanish Bilingual Customer Retention Specialist – Remote Jobs

Job Name: Spanish Bilingual Customer Retention Specialist
Name of the Company: Trupanion
Location: US National (Remote)
Salary range: $22.00 USD Hourly + Performance bonus structures + Stock options

Position Description

Trupanion, a leading medical insurance provider for pets in North America, is seeking a highly motivated and dedicated Spanish Bilingual Customer Retention Specialist to join their Contact Center department. As a Customer Retention Specialist, you will be responsible for providing an exceptional experience to current Trupanion members. You will investigate and provide solutions to retain members who request to cancel their policies, in both remote and hybrid call center environments.

Responsibilities

– Listen, investigate, and provide solutions to retain members that request to cancel their policy.
– Provide an exceptional experience for current Trupanion members through inbound phone calls.
– Handle sensitive and emotionally charged situations with empathy.
– Utilize multiple systems and navigate complex situations.
– Quickly adapt to changes in a high-growth environment.

Qualifications

– Bilingual fluency in Spanish and English is required.
– 1+ years of successful Customer Retention experience in a fast-paced call center.
– 1+ years of customer service experience.
– Proven ability to implement retention strategies that retain customers.
– Experience using and learning complex computer systems.

Trupanion offers a full-time schedule with a pay range of $22 an hour, along with uncapped monthly bonuses for individual performance. They also offer benefits such as full medical, dental, and vision insurance, free parking, paid community service time, and a fun pet-friendly office environment.

If you are interested in this position and wish to learn more about Trupanion, visit their website at https://trupanion.com/about. Trupanion is an equal opportunity employer that embraces diversity and commits to building a team with a variety of backgrounds, abilities, perspectives, and skills. They also provide reasonable accommodations for job application or interview processes, essential job functions, and other employment benefits upon request.