Program Manager – Work From Home

Job Type: Program Manager from home
Location: Arizona work from home
Company: Pluralsight

Position Description:

The Professional Services Implementation Program Manager (IPM) is in charge of executing intricate, multi-month programs, such as Workforce Transformation, Instructor Led Training, and Platform Value Services.

We work closely with internal teams and resources necessary to ensure the effective delivery of each program while acting as the customer’s single point of contact. In order to scale the delivery of professional services programs, we contribute to the establishment of methods and procedures for program delivery.

Responsibilities:

• Accountable for the effective execution of intricate multi-month professional services programs
• During the program delivery phase, cultivate relationships with customers and gain the confidence of all partners.
• Keep track of program status and let all concerned collaborators know about it.
• Recognize and address potential problems and obstacles that could hinder or delay program delivery.
• Strive for agreements in negotiations that will benefit both internal and external stakeholders.
• Analyze processes and procedures critically for ways to automate, streamline, and enhance them for consistently repeatable delivery that can expand for future development.
• Make ensuring that programs adhere to the set budget and profit objectives.
• At the conclusion of the program, conduct a retrospective study of the program and transfer the customer to the Account Management Team.
• To secure the best results for all parties involved, view delivery through the eyes of the customer and internal stakeholders.

Professional credentials:

• Bachelor’s degree and seven or more years of project/program management experience
• Experience in delivering professional services is advantageous
• Being PMP certified is advantageous.

What You Do:

• Devoted to ensuring client satisfaction and eager to go above and above to meet program objectives
• Capable of moving a variety of activities and projects forward at once and being able to prioritize duties
• Team member that is highly motivated, dedicated, and supportive and who can work fast and accurately to meet deadlines.
• Respectable among peers and the business as someone who is knowledgeable about its requirements and goals
• Methodical, precise, and detail-oriented, with a strong drive for excellent quality.
• Able to adapt in a hectic atmosphere
• Skills in facilitation and conflict resolution are necessary to help resolve the many viewpoints and demands that inevitably clash when working across teams and organizations.
• Possessing the ability to think creatively and lateraly to produce ideas that have the desired effect
• Have good initiative and judgment, and feel at ease making judgments when necessary.
• Able to break down complex workflows into small components and have a broad perspective
• A capable and successful communicator