Operation Manager – Work From Home

Job Type: Operation Manager from home
Location: Georgia work from home
Company: Marketcast

Position Description:

We are ideally situated to address particular (and exciting) business difficulties because we are a true full-service agency offering research, insights, tracking, social, data science, and more. We’re searching for enthusiastic, inquisitive, and motivated individuals to join the team and contribute to changing the world one research question at a time.

We need someone who is able to:

• Work together with internal clients to comprehend and carry out the objectives and schedules for each project.
• Make sure that external vendors and support staff are aware of and understand your expectations.
• Assist vendors to produce high-quality data on schedule, under budget, and in accordance with our standards.
• the capacity to work on and supervise the work of others simultaneously across various initiatives, especially those that are transnational.
• Consistently undertake performance-based optimization tasks, such as modifying targeting, budgets and bids, and soft criteria when necessary.
• Being at ease using and assisting others with tools like Zendesk, Zoom, Slack, and Box as well as serving as a Subject Matter Expert for in-house built platforms and technologies.
• Contribute to efforts to enhance operational performance by seeing problems and recurring trends, and by creating SOPs for brand-new and evolving jobs.
• supports our PST operating demands and calls for coverage on the weekends and in the evenings.
• Create and instruct team members
• Manage incoming tasks across all company verticals by allocating and prioritizing them.
• Supports escalation for numerous significant projects, collaborates with other stakeholders, including but not limited to client services, research, product, and technology teams, and works with them.
• Address performance and process concerns; give suggestions and order them according to the urgency and potential impact on the client.
• Ability to work collaboratively with business, IT leaders, and other subject matter experts to comprehend technological needs and strategic objectives.
• In order to outline potential tradeoffs and find solutions to business problems, one needs an analytical attitude.

It would be beneficial if you had:

• a minimum of five years’ experience in quantitative operations
• Experience with a variety of sampling approaches, including balanced clicks/market-sizing studies. Experience with quantitative monitoring studies and ensuring suppliers are functioning effectively.
• Utilization of the Decipher research platform
• being able to communicate with all MarketCast personnel, including those at all levels and external vendors
• Possess excellent oral and written communication skills, pay close attention to detail, and be able to multitask. You should also be able to operate both individually and in a group.
• Possess the ability to operate in a fast-paced setting with short turnaround times.
• Be enthused and full of life, with excellent social skills.
• Be able to time-shift easily to handle several, simultaneous worldwide projects.