Flight Attendant – American Airlines Jobs

Job Type: Flight Attendant from home
Location: Texas work from home
Company: American Airlines

Position Description:

Our flight attendants are proud of this historic legacy, which you may share if you choose to work for American Airlines as an onboard crewmember. Our flight attendants are the face of American Airlines, and they are top-tier service professionals with a strong desire, drive, and passion to offer exceptional service. We want to hear from you if you are a highly customer-focused individual that strives for the best and takes pride in getting the job done.

What you intend to do

• These are the essential job functions.
• This list is meant to reflect the current job, however it is possible that there are more necessary (and non-essential) work functions that are not mentioned.
• Where operationally essential, management will adjust the job or demand other tasks to be completed, while adhering to any legal responsibilities, including any collective bargaining obligations.

Pre-Flight Procedures

• Carry all personal belongings and needed duty items to the allotted gate (e.g., watch, updated and charged tablet, passport, badge, CPR pocket mask)
• Pre-flight briefings should be attended by gate agents, pilots, and lead flight attendants/pursers.
• Welcome passengers and direct them to their designated seats.
• Perform all necessary pre-flight checks (e.g., security checks, cabin checks, catering checks, headset checks, emergency equipment checks)
• Complete all necessary documentation (e.g., liquor paperwork, customs paperwork)
• Check the passenger count
• Establish, organize, and replenish beverage/food carts
• Personal bags and items must be lifted and stowed.
• As needed, assist guests with loading bags into overhead compartments.
• Close and open the overhead storage compartments
• As needed, rearrange the bags in the overhead storage compartments.
• When instructed, hang coats and garment bags.
• Verify that carryon luggage is properly stowed in accordance with FAA requirements before taxiing, taking off, and landing.
• Display obvious safety and emergency protocols, such as the use of oxygen masks, seat belts, life jackets, and emergency exits.
• Walk the aisles to complete safety compliance checks prior to taxi, takeoff, and landing, ensuring that all federal rules have been met.
• Aircraft doors can be closed, armed, and disarmed.
• Ascend and descend jet bridge stairs or ramp stands with personal luggage in all weather situations as needed.

Flight Operations

• React professionally to passenger or crew member requests for service or help (e.g., via the aircraft’s chime system, the color-coded ceiling light panel indicators, or the interphone).
• During flight, go about the aircraft to give customer service and support, even during light turbulence and altitude changes.
• Throughout the flight, push and pull the beverage and meal/food carts.
• Beverage and meal/food carts should be released and stored in the galley.
• During the proper phases of flight, serve hot and/or cold beverages and food items from a tray or cart.
• Accept credit card payments for onboard products such as alcoholic beverages and meals.
• Deliver clear and concise messages in English (e.g., safety or marketing announcements) to customers over the intercom during flights.
• Keep an eye out for passengers who are rowdy, inebriated, incapacitated, unwell, injured, or furious.
• Handle and deescalate issues caused by disruptive, drunk, incapacitated, unwell, injured, or furious passengers.
• Settle disagreements among crew members.
• Manipulate all latches, switches, knobs, pedals, and controls to guarantee correct galley equipment operation and galley area safety.
• Manipulate all latches, switches, knobs, and controls in the cabin to assure passenger comfort and safety (e.g. manipulate lighting and temperature controls)

What you intend to do (cont.)

• Maintain an organized environment by collecting service items during the flight.
• Help guests in getting on and off the onboard wheelchair.
• The onboard wheelchair must be retrieved, used, and stored.
• Generate reports aboard occurrences (e.g., emergency/safety incident reports, catering/service reports, maintenance reports) Navigate to crew rest facilities when needed, sometimes via limited corridors.
• Sit securely in the jump seat and secure the harness.

Functions Concerned with Emergencies

• During an emergency, provide timely and proper medical help, including CPR.
• If required, provide first assistance.
• During an emergency, assist sick, incapacitated, or disabled passengers or fellow crew members.
• Handle, use, or put on emergency equipment such as oxygen masks, oxygen bottles, a smoke hood, and fire extinguishers.
• In an emergency, open the airplane doors.
• Take out and raise the emergency cabin windows.
• yell out emergency instructions
• In an emergency, evacuate the aircraft as soon as possible (e.g., via a window or emergency slide)
• Ceiling rafts and/or rafts in overhead bins should be removed.

General Purposes

• Employ a variety of computer systems (e.g., to sign-in for flight, check schedules, bid schedules)
• Communicate, grasp, and put into action textual and vocal instructions, including those found on tablets or in manuals.
• Report to work on time, as scheduled, and at the appointed station or location, which may include varied shifts, weekends, and holidays.
• Follow the company’s scheduling and flying time policies, including off-time operations.
• Complete job-related trainings in person or online with success.
• Pre-employment conditions must be met (e.g., drug screening, finger printing, criminal record background check)
• Follow official regulations (DOT, FAA, TSA) (e.g., alcohol and drug regulations, luggage stowage requirements, seating requirements, security protocols)
• Maintain compliance with business policies, procedures, and attendance/performance standards.
• Wear uniforms in accordance with business regulations.
• Execute duties on flights involving animals; stay current on regulatory/policy changes
• In accordance with American principles, provide exceptional customer service in a professional manner.
• Coordination with other team members is required to execute ad hoc tasks that arise during operations.
• Keep familiarity with the attributes of various aircraft.

Everything you’ll need to succeed

• The ability to read, write, and speak English proficiently is required.
• Skilled in dealing with tough circumstances, issue solving, and complaint settlement; excellent communication and interpersonal skills; and a welcoming attitude toward all clients
• While wearing the Flight AttendantUniform, you must portray a professional image and may not have visible tattoos, facial, numerous or upper ear piercings, or extreme hair color or style.
• Height and weight must allow for safe aircraft operation and must not exceed prescribed aircraft parameters (for example, must be able to sit in jump seat andfasten the harness, move throughout the cabin aisle, and operate emergency exits).
• Work in a variety of climates and locales around the world, with varying shifts.
• Capable of attending up to 6 weeks of unpaid training in Dallas/Fort Worth, Texas, and then moving immediately to the city allocated to you as a base.
• A high school diploma or GED is required.
• A college diploma or two years of customer service experience is preferred.
• There is no requirement for prior airline experience.
• You must be at least 20 years old.
• Must have a valid US or foreign passport and any necessary VISAs.
• Travel documents must be valid during all stages of training and work.
• Must be eligible to work in the United States.
• As a worldwide airline, it is critical that we meet the travel paperwork requirements for our flight crews. You must have the legal right to travel freely to and from all countries served by American Airlines.