Customer Support Specialist – Remote Jobs Utah

Job Type: Customer Support Specialist from home
Location: Utah work from home
Company: Gigs Connectivity

Gigs is seeking a dedicated and empathetic Customer Support Specialist to join their team. If you have a strong customer service background and a passion for technology, this is a great opportunity. You’ll play a crucial role as one of the first hires at Gigs focusing exclusively on customer support. You will collaborate closely with Jonathan, the Customer Support Lead.

Responsibilities:

• Serve as the first line of customer support, addressing customer inquiries and troubleshooting via multiple communication channels.
• Handle support tickets promptly, professionally, and in accordance with SLAs.
• Collaborate with product, engineering, and customer success teams to escalate and resolve issues effectively.
• Improve the knowledge base and reduce support queries by tracking and developing frequently asked questions.
• Analyze and suggest process improvements to provide world-class support.
• Take a proactive approach to enhancing operations.

Requirements:

• 3+ years of experience in Customer Support, preferably in a B2B or SaaS tech company.
• Bonus points for telecom industry experience.
• Strong interpersonal skills and ability to handle customer issues with empathy and professionalism.
• Problem-solving skills with a process-oriented mindset.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Commitment to delivering value and ensuring customer success.
• Adaptability to new technologies and tools.
• Capacity to think at scale and improve processes for efficiency.
• Prioritization and time management skills in a self-driven, collaborative environment.
• Experience with remote work and fast-paced, distributed teams.

Our Offer:

• Competitive salary based on experience.
• 21 paid vacation days per year (PTO).
• Generous stock options.
• Free phone and data plan.
• Flexible working hours.
• Tailored work setup, including hardware and software.
• Emphasis on remote-first work culture with opportunities for in-person interactions.
• Access to Gigs Pads for work-cations and Gigs Republic, the semi-annual offsite event.

If you’re enthusiastic about contributing to a dynamic team that is shaping the world of connectivity, Gigs welcomes your application. Join Gigs and be part of a forward-thinking company with a focus on customer support and remote work culture.