Customer Service – Stay At Home Jobs

Job Type: Customer Service from home
Location: Florida work from home
Company: American Airlines

Position Description:

Customer service representatives engage with clients in courteous, effective, personable, and professional ways.

How you’ll act

• Although the purpose of this list is to reflect the current job, there may be other vital (and non-essential) work functions that are not mentioned.
• When other activities must be done or the job must be modified for operational reasons, management will do so while adhering to all applicable laws and any collective bargaining agreements.
• Publish, republish, and refund travel tickets.
• Confirm bookings for flights by booking tickets.
• Rebooking travelers on flights with high demand and during irregular operations
• Conduct passenger registration and seat assignments (apart from curbside), correct oversold seat assignments, and provide upgrades.
• Vouchers should be issued, and contractors should be contacted to arrange for passenger hotel stays, meals, and transportation.
• Conduct passenger boarding, including the lifting or verification of boarding passes and/or tickets.
• operate the gate reader/scanner and perform related tasks, such as pre-boarding, keeping an eye on/checking carryon luggage, and applying the exit row criteria.
• operate jetways and bridges so that passengers can board and deplane
• Give announcements at the boarding and departure gates.
• Provide flight papers for domestic and international flights
• Execute the flight close-out procedures for the passenger service.
• At resolution offices, full-service ticket counters, and first-class ticket counters, accept, examine, and tag passengers’ baggage.
• uphold the flight boarding process schedule
• perform on-the-job training for customer service
• At the ticket counter area and activation stations, process and complete credit card baggage transactions.
• At ticket counters, assist customers with self-service kiosk check-in and kiosk baggage processing.
• There are lineups at the kiosks and desks that sell tickets.
• In the kiosk in the ticket counter area and at the activation stations, clear and validate international documents.
• At activation stations, accept and activate passengers’ self-tagged luggage.
• Help passengers boarding, deplaning, and transportation of non-ambulatory passengers, special assistance passengers, and/or unaccompanied youngsters. Assist clients in need of special assistance or at the station.
• Handle customer service tasks related to managing ground handling agreements or contracts and regional flight arrangements.
• Maintain a consistent and predictable presence on the job site, including completing any required overtime.
• React to and offer assistance in security- or emergency-related situations.
• Provide gate information to travelers making connections
• Provide professional, high-quality customer service that complies with US regulations.
• Follow the performance standards, rules, and procedures of the company.
• Get training relevant to your career
• obey governmental directives (e.g. DOT, FAA, TSA)
• Use various internal tools and platforms, including when dealing with customers
• If mandated by business policy, wear uniforms.

Everything you need to succeed

• GED, high school diploma, or equivalent internationally
• In some places, the requirement for bilingualism
• Suitable, current driver’s license, as needed by the local government
• To be eligible for unescorted access privileges to airport security identification display areas (SIDA), if appropriate, one must pass FAA criminal background checks.
• Must be able to obtain the necessary security badges from the airport administration and/or US Customs, if necessary.
• Pre-employment drug testing, thorough background checks, and/or fingerprinting are completed in accordance with company and security regulations.
• must be qualified to work in the United States.