Customer Service Specialist – Remote Jobs

Job Type: Customer Service Specialist from home
Location: Arlington work from home
Company: AccuWeather

Customer service specialists uphold the company’s mission and guiding principles by exceeding each individual client’s unique demands with exceptional personalized service support that is delivered with grace, correctness, promptness, energy, and effort. All business lines, sales, information technology, and the operations department are all supported by the staff of customer service specialists. The staff is fully dedicated to making sure that opportunities or issues from both internal and external clients are addressed until they are resolved in a positive, sincere, and single-point-of-contact manner.
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Required hours are 12:00 am to 8:00 am, Monday through Friday, with alternating weekend availability.

Although this is a remote position, the candidate has to have consistent internet access throughout their shift.

Responsibilities:

The Customer care Specialist plays a crucial role as a key point of contact for clients, both internally and externally, as part of a team that strives to guarantee AccuWeather offers superior accuracy together with top-notch customer care assistance. Among the duties are:

Role Accountabilities:

• Observing the designated queues every day.
• answering incoming phone calls.
• calling clients directly to inquire about necessary products and follow-up.
• cover for the reception counter when required.
• Determine and respond to any queries or issues raised by customers.
• resolution of internal and external conflicts.
• Investigate and comprehend the demands of the clients in great detail.
• Help clients by determining and assessing their needs in order to guarantee excellent client satisfaction, business expansion, and customer retention.
• Keep up a solid and up-to-date degree of product knowledge.
• Work internally to address every issue that has been submitted and consult with other AccuWeather staff members as needed.
• Inform the client of the issue’s status and the anticipated time of resolution as needed by phone, email, or other methods of contact.
• Keep an eye on internal communications to notify others of any problems that might compromise service.
• Provide suggestions for product additions or improvements based on the knowledge gathered from resolving client issues.
• It’s possible to assign additional tasks.

Requirements:

Each necessary task must be able to be completed satisfactorily by the employee in order for the job to be performed effectively. The following prerequisites are a sample of the knowledge, skills, and/or abilities needed. It is possible to make reasonable modifications so that people with impairments can carry out necessary tasks.

• A General Education Degree (GED) or a High School Diploma is needed.
• Preferably, you have an associate’s degree in marketing, journalism, English, or a similar field.
• It is advisable to have prior experience with Customer Relationship Management (CRM) software.
• It takes one to two years to work in customer service.
• It is preferred if you have prior experience working in a customer support call center.
• strong communication skills both in writing and speaking.
• Professional and amiable over the phone, having the capacity to communicate clearly and actively listen.
• the capacity to remain composed under pressure.
• the capacity to multitask.
• Good problem-solving abilities and the capacity to resolve client concerns in a prompt, polite manner.
• It is necessary to have experience with data entry and to be proficient with Microsoft Word and Excel.
• the ability to use web-based applications and the internet.
• strong work ethic and has a flawless attendance and punctuality record.
• Capacity to interact professionally with all members and personalities while working well in teams.