Customer Service – Robert Half Jobs

Job Type: Customer Service from home
Location: California work from home
Company: Robert Half

Position Description:

Our client is seeking an experienced Customer Service Manager who wants to make a difference in a growing company. The Customer Service Manager will manage e-commerce customer service issues, supervise the customer service staff, and analyze service statistics in this function. This is an excellent chance for someone wishing to advance their career in customer service.

Duties of an E-Commerce Customer Service Manager:

• Managing the day-to-day operations of the customer service department.
• Reacting to customer service issues as soon as possible.
• Developing efficient customer service procedures, rules, and standards.
• Creating customer satisfaction goals and coordinating with the team to fulfill them on a consistent basis.
• Developing a successful consumer loyalty program.
• Keeping accurate records and recording all customer service operations and conversations.
• Analyzing service data and writing detailed reports on your results.
• Recruiting and training new customer service representatives.
• Handling the customer service department’s approved budget.
• Keeping up to date on the newest industry techniques and practices.

Requirements

• Bachelor’s degree in business administration or a related subject.
• A minimum of 3-5 years of proven experience as a customer service manager.
• Expertise with e-commerce platforms such as Zendesk, Shopify, Salesforce, **Gorgias, and others. A definite plus.
• Microsoft Office and customer service software proficiency is required.
• Excellent written and verbal communication abilities.
• Excellent knowledge of management strategies and techniques.
• Strong interpersonal and leadership abilities.