Full Time
Customer Service Representative – Remote Overnight Jobs
Job Description
Job Type: Customer Service Representative from home
Location: Michigan work from home
Company: American Airlines
Responsibilities:
- Greeting clients as they arrive at the ticket counter or enter the airport
- Make sure the environment around the ticket desk complies with all safety regulations.
- Helping customers use self-service kiosks for check-in and for processing their bags (by printing boarding tickets and receipts, for example).
- Servicing and keeping up with kiosk equipment (loading paper, cleaning surfaces, etc.)
- Analyzing kiosk technological problems to find the root of problems or failures
- Informing IT of any difficulties with the kiosk’s technology that need more maintenance
- Examining clients’ carry-on luggage to make sure it meets with FAA/American Airlines standards (size, for example)
- Verifying and clearing passports and visas for clients flying abroad, for example, by using the Timatic database accessible at the kiosk.
- Assisting clients with the handling of checked baggage (e.g., by completing credit card transactions, self-tagging, and weight verification).
- According to departure timings or the type of assistance required (such as special assistance, to cut down on the number of lines and wait times), there are lines at the ticket counters.
- Taking client self-tagged luggage and activating it at the activation station
- Moving luggage around the ticket office area physically (such as moving checked baggage to the belt and oversized bags to the designated oversized baggage section)
- Helping clients check their big purchases, athletic gear, and assistance gadgets (e.g., by making sure the policies are being followed)
- When necessary, direct clients to customer service representatives.
- Performing document screening and verification at kiosks
- Helping non-ambulatory passengers move physically as they board, depart, or otherwise move around the gate and broader terminal area
- Helping unaccompanied kids board, deplane, or use other forms of transportation
- Providing gate details and directions to customers
- Paging customers (at some airports) to remind them to return to their locked baggage or to announce forgotten things
- Undertaking potential additional relevant tasks as management deems operationally necessary in accordance with the collective bargaining agreement
- Showing up for work on time, as scheduled, and at the designated station or location, including for required overtime, different shifts, weekends, and holidays. Obtain training relevant to your career
- Follow governmental guidelines (such as those of the DOT, FAA, and TSA)
- Follow the company’s guidelines, rules, and performance expectations
- As mandated by business policy, wear uniforms.
- According to American standards, render professional, high-quality customer service.
- Utilize several internal tools and platforms, especially when dealing with customers
Those with impairments who qualify may get reasonable accommodations.
Requirements:
Minimum requirements include education and previous work experience.
- GED, high school diploma, or equivalent internationally
- Must be at least 18 years old.
- Read, write, speak, and comprehend the English language with ease.
- In some places, having bilingual language skills may be necessary.
- Suitable, current driver’s license, as needed by the local government
- Pre-employment drug testing, thorough background checks, and/or fingerprinting are completed in accordance with company and security regulations.
- To be eligible for unescorted access privileges to airport security identification display areas (SIDA), if appropriate, one must pass FAA criminal background checks.
- Must be able to obtain the necessary security badges from the airport administration and/or US Customs, if necessary.
- Must be qualified to work in the United States.
Prior work experience and education are preferred qualifications.
- Working understanding of any other passenger service system, including Sabre
- Prior experience providing customer service in person
- Working in a hurried setting
