Full Time
Customer Service Representative – Remote Jobs San Diego
Job Description
Job Type: Customer Service Representative from home
Location: San Diego work from home
Company: Aston Carter
Serving San Diego County residents, providers, and agencies with inquiries or needs regarding the County ACCESS General Information line and Family Resource Center programs and services, as well as providing information about the main County benefit programs, such as CALFresh, Medi-Cal, and CalWorks, is the responsibility of the Customer Service Representative, a client-focused, phone-based role. This role will outline eligibility requirements, handle application requests, reschedule appointments for the purpose of obtaining or maintaining benefits, and update case data that is currently on file.
Responsibilities:
- Screen clients over the phone for community programs in order to inform, assist, and link clients to resources they require.
- To offer top-notch, private connections to resources and services, engage in active listening in all of your contacts.
- Make use of strong customer service techniques to guarantee the maximum possible degree of client pleasure.
- Retain call control to guarantee that the handling time is kept within the allotted time.
- Using an online database system and Microsoft Office applications, keep precise records of the services that are requested and rendered.
Requirements:
- Diploma from high school.
- Experience serving customers for at least a year.
- Proficient in both writing and spoken communication.
- Fluent in Spanish
