Job Type: Customer Service Representative from home
Location: Texas work from home
Company: Aston Carter

Responsibilities:

• To join our vibrant Viewer Experience team, we are actively looking to onboard a Viewer Experience Advocate.
• Your technological know-how will be crucial as you deftly respond to audience needs, enthusiastically suggest appropriate items, and bravely take on new challenges.
• Your knowledge of common streaming devices and network operation will be crucial in this role as you help our viewers with unmatched support.
• When it comes to addressing technical issues and guaranteeing a flawless streaming experience, you will be their first choice.
• We value flexibility, cross-functional abilities, and an international perspective.
• Help visitors with account management, billing inquiries, content concerns, and basic site and application navigation by phone and/or chat.
• Make suggestions for streaming products based on every interaction with a viewer.
• Other tasks as they come up.

Requirements:

Highlights of Skills:

Client support, call center

Extra Capabilities & Qualifications:

• A minimum of one year of customer service experience and a high school diploma or GED are required.
• Expertise in Google Docs, Microsoft Word, Excel, and Windows operating systems.
• Proficient in both written and spoken communication.
• Outstanding phone, computer, and typewriter navigation abilities.
• Strict requirements for written communication, including correct spelling, grammar, and punctuation.
• Strong documentation and understanding abilities.
• Proficiency with email, instant messaging, and the Internet.
• Comfort level with digital devices and streaming services.
• A cheerful, flexible mindset that is prepared to change course to accommodate the demands of our team and audience.
• Skillful and proficient communication abilities.
• Strong time management abilities to guarantee that output meets departmental requirements.
• A feeling of responsibility, accepting full responsibility for problems from the first.
• The company offers 24-hour help and is available 365 days a year, including holidays. Infinite must be open.
• Reliable transit access.

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