Customer Service Representative – Remote Jobs

Job Type: Customer Service Representative from home
Location: Philadelphia work from home
Company: Symetra Financial

In addition to working with the Preventive, Limited Medical Benefit, Critical Illness, Hospital Indemnity, and Scheduled Accident products, you will consistently provide a superior level of customer service, document the claim system, and give call center callers timely, accurate, and customer-focused claim and benefit information. Perform well in a team environment within a call center and enter claims accurately and quickly.

Responsibilities:

• For the Supplemental Health book of business, give a variety of internal and external callers timely, accurate, and customer-focused benefit and claim information.
• In order to properly document new claim submissions, continuing claims, other relevant situations, etc., gather information from a variety of sources.
• Keep accurate and user-friendly records of information exchanged in our claim system, with summaries that are easy to understand.
• Send out precise and timely claim acknowledgement letters.
• Received documents should be processed quickly and with good coding integrity.
• Continue to adhere to operating standards in full. Meet or surpass operational metrics for call centers.
• Continually provide exceptional, sincere, and sympathetic customer service in all of your dealings.
• To gain the caller’s trust, do the proper steps. Recognize and respond to client demands in advance.
• Collaborate as a team to support one another by being adaptable, fostering a positive work atmosphere, upholding professionalism and honesty at all times, actively promoting a high level of morale, and exhibiting a commitment to excellence.
• Show a growing level of expertise with the products, particularly the department-managed Voluntary Benefits: Hospital Indemnity, Critical Illness, and Scheduled Accident.
• Carry out additional duties as directed by management.

What we provide for you

This is an excellent place to work if you want to develop a career and invest in yourself. There are easier places to work if you don’t want to put in the effort to understand the sector and become a student of the business (it requires actual effort!).AVP of Internal Sales, Training, and Development, Cris H.

All workers at Symetra are welcome, regardless of their individual differences.Darrell J., a III Actuary

Symetra is an advocate of education. There are a plethora of tools available at Symetra, including professional certification sponsorship, student participation in business courses, and staff members who are eager to share their knowledge and expertise.Felicia D., Lead Senior Analyst for Financial Reporting

Advantages and Rewards

• We do not treat our staff in a one-size-fits-all manner. Our programs are made to improve your quality of life at home and at work.
• Adaptable full-time or mixed telecommuting schedules
• With our 401(k) plan, you may save for the future while enjoying benefits like instant vesting and up to 6% employer matching.
• Paid time off, which includes ten paid holidays, flex days, and time off for sick and vacation
• Contribute to your community and multiply your influence with our business matching program.
• Do you need additional information? View our summary of Symetra’s benefits.launches a PDF document

Restitution

Hourly Salary Range: $21.00-$31.96 + Annual Bonus Program Eligibility

Requirements:

• Superior verbal and proficient writing skills, basic to moderate proficiency with Microsoft Office and other software tools; good math ability.
• Experience entering data.
• Capacity to multitask and prioritize, pay close attention to detail, operate under pressure, and function well with telephony-related production tools in a call center setting.
• Experience in the health insurance sector, with a focus on benefits and claims.
• Speaking a foreign language, like Spanish, is advantageous.