Customer Service Representative – Remote Jobs

Job Type: Customer Service Representative from home
Location: Amarillo work from home
Company: Cardinal Health

Responsibilities:

• Salesforce database and customer contact are used for case management and first case triage of incoming cases.
• Keep a record of any issues raised and actions taken, making sure to keep the client informed during the ticket’s ownership
• To resolve or escalate to the right teams, identify, communicate, and make use of the relevant resources.
• Gain thorough understanding of the Wavemark back end application and customer in order to efficiently prioritize issues.
• Establishing and maintaining user accounts
• Overseeing the RMA procedure with clients
• In the field, conduct first-line reactive monitoring for malfunctioning devices.
• Work together and in tandem with other departments to address consumer concerns.
• Participate fully in team meetings, especially the case reviews.

Requirements:

• Preferably a BA, BS, or comparable experience in a similar field
• Preferably two to four years of experience in customer service
• Prior Salesforce experience is preferred.
• Must possess concise, clear writing and speaking abilities
• It is preferred to have knowledge of hospital process area workflows.
• Able to prioritize and multitask well to ensure that every client receives the best possible customer service

What this level requires of you and other people

• Uses practical understanding to apply ideas, principles, and technical skills to a variety of jobs
• works on moderately difficult and sized projects
• finds potential fixes for a range of technical issues and implements those fixes
• uses discretion within predetermined bounds
• Gets broad direction and might get more in-depth training on future initiatives
• Work examined for accuracy and logical reasoning