Customer Service Representative – Remote Jobs

Job Type: Customer Service Representative from home
Location: Texas work from home
Company: SS Technologies Inc

The primary responsibility of a customer service representative is to communicate with clients to arrange service appointments and handle any associated paperwork. In order to guarantee your clients’ complete pleasure, you will operate as a crucial point of contact and communication. This task will uphold our strict standards for data quality and guarantee accurate documentation of every encounter. Working as a customer service representative, you will regularly communicate with clients, taking orders, responding to inquiries, and offering assistance as needed in a prompt, polite, and professional manner.

Responsibilities:

• Respond to phone calls and transfer them to the right person.
• Make purchase orders for the daily receipts and place supply orders for the shop and office.
• Make sure every interaction with customers is of the highest caliber.
• The capacity to maintain call logs and possess excellent writing abilities to precisely record call facts.
• Assist with customer support inquiries related to order entry, billing, credit, expediting, order maintenance, and claims.
• Calls and messages should be promptly forwarded to the right parties.
• Always work to increase customer retention and happiness by providing outstanding service and asking for feedback to pinpoint areas that need work.

Requirements:

• A high school degree or its equivalent is required; further appropriate training or credentials are preferred.
• outstanding communication and interpersonal abilities.
• strong computer abilities, including familiarity with other customer support resources.
• Capacity to respond tactfully and enthusiastically to a range of consumer scenarios.
• strong ability to multitask and organize while paying close attention to accuracy and detail.
• the capacity to prioritize work, perform well under duress, and fulfill deadlines.