Customer Service Representative – Remote Jobs

Job Type: Customer Service Representative from home
Location: Philadelphia work from home
Company: Assurant

Since you represent Assurant and its clients, the Customer Service Specialist position is crucial to the company. Being the main point of contact for our customers, you are highly respected and have a heart for helping people. At every step, you put the customer experience first and go above and beyond their expectations. You value quality, listen well, and can solve problems. When you patiently assist consumers in finding resolution, your customers can hear how much you like talking on the phone.

Reasons for Considering This Position

• You adore interacting with and supporting others.
• You’re a quick thinker who relishes challenges and a problem solver.
• You do well in a dynamic, fast-paced setting.

What You’re Going to Enjoy

• The variety: each day and each client is unique
• The chance to showcase your exceptional problem-solving skills to our clients and the other members of your team
• Benefits for medical care start on the first day.
• Option for a monthly incentive plan to earn an extra $200–$300 every month
• After six months, tuition reimbursement is possible up to $5,000 per year.
• Competitively compensated vacation time
• Differential shift for weekends and evenings

The Specifics

• Offer our customers who have acquired extended warranty contracts for wireless cell phone devices exceptional service.
• This position entails paying attention to our clients’ worries and demonstrating compassion while you address their problem.
• Since each customer is unique, we anticipate that you will make the effort to fully comprehend their current problems, find solutions, and use your knowledge to proactively assist them in avoiding problems down the road.
• A robust, for-pay training environment where you may learn about the company, its procedures, its policies, and—most importantly—how to interact with and handle problems from customers.

What You Ought to Know About Us

• What matters most to people is protected with the aid of Assurant, Inc.
• We are a Fortune 300 firm that has been around for a while, with roots dating back to 1892. We employ over 15,000 people across 16 countries.
• To mitigate dangers, we provide specialized protective goods and associated services.

Requirements:

• Excellent verbal, written, and listening skills; a strong attention to detail; a love of people and the ability to WOW customers on every call; a relentless drive to own the customer’s problem and solve it; the ability to adapt well to change; the ability to work well in a fast-paced work environment; and the ability to think creatively to solve problems
• Capacity to use technology to multitask, including answering calls
• GED or a minimum high school diploma

Pay Range: $22.25 to $14.36