Customer Service Representative – Remote Jobs

Job Type: Customer Service Representative from home
Location: Alabama work from home
Company: UnitedHealth Group

We are hiring for a full-time Appointment Scheduling Coordinator role with flexibility in working hours. As an Appointment Scheduling Coordinator, you will play a crucial role in scheduling medical and dental services in line with customer availability and contract guidelines. This position involves providing exceptional customer service, resolving inquiries, and assisting customers with navigating our services. Paid training is provided, and telecommuting is possible following UnitedHealth Group’s policy.

Responsibilities:

Schedule medical and dental services based on customer availability and contract guidelines.

Address inquiries and resolve issues related to appointment scheduling and service fulfillment promptly, while maintaining sensitivity toward military culture.

Document necessary information in computer systems and actively listen to identify customer needs.

Communicate with healthcare providers on behalf of customers to facilitate appointment scheduling or connections with internal specialists.

Assist customers in navigating UnitedHealth Group websites, encouraging self-sufficiency in using our tools.

Requirements:

Required Qualifications:

1+ years of customer service experience.

Familiarity with computer and Windows applications, including the ability to learn new and complex computer system applications.

Flexibility to work any 8-hour shift between 7:00 AM – 10:00 PM EST, with occasional overtime and weekend availability.

Must be 18 years of age or older.

Preferred Qualifications:

1+ years of experience in a related environment using phones and computers as primary job tools (e.g., office, administrative, clerical).

Prior healthcare experience.

Telecommuting Requirements:

Ability to secure all company-sensitive documents (if applicable).

A dedicated work area separated from other living spaces that ensures information privacy.

Reside in a location with access to a UnitedHealth Group-approved high-speed internet connection or existing high-speed internet service.

If you have a background in customer service, the ability to work flexible hours, and are interested in helping individuals schedule medical and dental services, we encourage you to apply. This position offers paid training and opportunities for professional development within UnitedHealth Group.