Customer Service Representative – Part Time Jobs

Job Type: Customer Service Representative from home
Location: Nevada work from home
Company: Speakeasy Marketing

Requirements:

• You need a phone, a quiet space to make calls, internet access, and your own computer.
• Although not necessary, prior experience with Zoho (CRM) and RingCentral (call app) is preferred.
• Must be available part-time, Monday through Friday, 9:00 AM to 5:00 PM Central Time, to provide customer assistance for about 20 hours per week (at initially, with the option to increase hours over time). The United States is home to clients in the central, eastern, mountain, and pacific time zones.
• Weekends and nights are not expected nor necessary.
• Must be prepared to invest time in understanding our marketing strategies and how they relate to lawyers. Additionally, one must become familiar with the demands of different practice areas and how attorneys operate within them.

Proficiency:

• proficiency with Gmail, emailing attachments, visiting websites, and conducting Google searches; proficiency with Microsoft Word and Excel. able to utilize Google Drive in addition.
• Outstanding writer and phone communicator
• The capacity to fulfill deadlines is crucial.
• Has to be well-organized, possess a strong work ethic, and be able to drive oneself.
• must finish the screening procedure with success.

Responsibilities:

• Welcome new customers (Intake Procedure)
• As the lead account manager for clients and potential clients
• Help new customers by giving us access to social media and Google Maps
• Describe the services in the contract that the client can anticipate receiving and set goals for them.
• After a sale, follow up with clients to make sure they’re still satisfied.
• Review the marketing outcomes for the client across all of their channels and highlight any trends.
• Make suggestions for further services to assist them enhance their marketing.
• Please forward any complaints, support requests, or items that require attention so that our support staff can address them as soon as possible.
• Employ a sequence of emails and voicemails to increase the likelihood that your clients will participate in a monthly summary call.
• Create and preserve a solid rapport with customers to guarantee their continuing patronage.
• Always seek for methods to make our goods and services better.
• Respond to and acknowledge client phone calls.
• Maintain various email threads and spreadsheets with updated information to keep the team aware of any client circumstances, invoicing concerns, issues, etc.