Customer Service Representative – Delta Airlines Remote Jobs
Job Description
Job Type: Customer Service Representative from home
Location: California work from home
Company: Delta
Responsibilities:
The ability to comprehend and react to a range of inquiries about travel information is a must for all customer service representatives. You can also be in charge of accompanying children who are traveling alone and those with disabilities around the airport. Long stretches of time must be spent standing in this position.
Customer Service Representatives working as Ticket Agents are the ones who welcome and assist customers with purchasing tickets and checking in their luggage. You’ll:
- Welcome guests and help them with the ticketing and luggage check-in procedures.
- Sell, print, and reprint tickets using a computer.
- In charge of checking people in and making sure they have the right travel documents.
- Tag luggage and carry out lifting operations involving moving luggage from scales to conveyor belts.
- Handling objects that are at floor level and those that are at waist level are among several additional lifting tasks.
- adopts safety-conscious habits throughout all operating processes and procedures.
Our customers can get assistance with routing, trip planning, and gate boarding from Customer Service Agents working as Gate Agents. You’ll:
- Use computers to inform passengers about available seats, announce boarding procedures, flight status, and other gate-related information; manage and start the boarding process.
- Operate the lift, opening, closing, and securing of airplane doors as well as the positioning of jet paths before the arrival of an aircraft.
- Adopts safety-conscious habits throughout all operating processes and procedures.
ADVANTAGES AND BENEFITS TO SUPPORT YOUR CLIMBING
Our culture is based on a shared commitment to always acting with care, integrity, resilience, servant leadership, and teamwork. The success of Delta depends on our people. Our commitment to Sharing Success with Delta Employees is at the core of everything we provide. Considering a career at Delta affords you the option to travel the world while earning excellent pay and benefits to support you as you advance:
- Performance incentives, a competitive pay, and a profit sharing program that leads the industry.
- Substantial business contributions to the 401(k), up to 9%.
- Vacation, holidays, paid personal time, maternity, and parental leaves are all examples of paid time off.
- Comprehensive health benefits include life insurance, medical, dental, and vision coverage.
- Support for fertility, help with surrogacy and adoption, assistance with breastfeeding, paid backup care, and services for loved ones at all phases are all examples of family care assistance.
- Programs for holistic wellbeing that support your mental, emotional, financial, and social well-being include access to an employee assistance program that can help you and anyone living in your home, free financial coaching, and a wealth of resources for mental health.
- Flight privileges for employees and qualified family members on domestic and international flights as space permits.
- Achieving your long-term career goals through career development programs.
- Creating new goals that are focused on sustainability and lowering our carbon footprint, as well as global partnerships to engage in community service.
- Business Resource Groups were established to bring together staff members who shared interests in order to encourage inclusion, offer perspective, and aid in the implementation of strategies.
- Through the Unstoppable Together platform, rewards and recognition are given forth.
- Access to over 500 discounts, unique savings, and extra benefits with Deltaperks, including the ability to hire cars and hotels, as well as to purchase auto, home, and pet insurance, as well as to use legal and child care services.
Requirements:
MINIMUM REQUIREMENTS FOR SUCCESSFUL PERFORMANCE
- Demonstrates that protecting privacy comes first while using personal data.
- Embraces varied individuals, ideas, and modes of expression.
- Consistently places an emphasis on your own and others’ safety and security.
- GED, High School Equivalency, or a diploma from high school.
- a minimum age of 18 is required.
- English language ability is required.
- Strong communication abilities, including acceptable grammar, tone, and pronunciation in both spoken and written communication.
- have some familiarity with computers.
- a Customer Service Assessment must be passed satisfactorily.
- frequently lift luggage or other objects weighing 50 pounds or more.
- lift a few times a week a bag or something weighing 50 to 70 pounds.
- Be prepared to work a set schedule that may include weekends, holidays, evenings, and/or regular hours.
- the ability to pass a post-offer pre-employment drug test.
- Perform well on a physical ability test (PAT). To learn more about the PAT and to assist you in getting ready, click here.
- Must be able to pass a thorough post-offer pre-employment background investigation, which must be completed in compliance with federal law and include fingerprints and a criminal history record check.
- Have the right to work in the US.
