Customer Service Representative – American Airlines Remote Jobs

Job Type: Customer Service Representative from home
Location: Ohio work from home
Company: American Airlines

Customer service representatives engage with clients in courteous, effective, personable, and professional ways.

Responsibilities:

• Sells and promotes air travel to potential customers or freight forwarders.
• Aids in the acceptance of goods and passenger check-in.
• Interprets laws and regulations regarding local and foreign travel as well as cargo transfers.
• Meets and releases aircraft at the designated periods.
• Assists travellers and customers who are in need.
• Protects the assets and profits of the company.
• Ensures a safe journey.
• Possesses the physical stamina and dexterity needed to complete a variety of job-related tasks using motor skills.
• Use organizational abilities to do numerous jobs in a constrained amount of time.
• Is self-driven and needs little supervision.
• Responds and offers assistance in emergency and security circumstances.
• Obeys all rules and regulations, both internal and external.
• To board and disembark passengers from different types of aircraft, it can be necessary to drive and operate air stairs.
• Functions related to Passenger Operation Control, such as air-to-ground communication, and Tower duties, may be necessary.
• This role may work in a variety of weather situations depending on the airport’s location.
• Customer service agents work shifts that involve irregular and/or extended hours, weekends, and holidays due to flight operations.

Requirements:

Basic requirements include education and previous work experience.

• GED, high school diploma, or equivalent internationally
• In some places, the requirement for bilingualism
• Suitable, current driver’s license, as needed by the local government
• To be eligible for unescorted access privileges to airport security identification display areas (SIDA), if appropriate, one must pass FAA criminal background checks.
• Must be able to obtain the necessary security badges from the airport administration and/or US Customs, if necessary.
• Pre-employment drug testing, thorough background checks, and/or fingerprinting are completed in accordance with company and security regulations.
• Must be qualified to work in the United States.

Previous work experience and education are preferred qualifications.

• Prior experience providing face-to-face customer service, working understanding of Sabre or any other Passenger Service System
• Working in a hurried setting

You’ll receive

Please feel free to benefit from everything American Airlines has to offer:

• Benefits of Travel: Are you eager to see the world? With our extensive global network, you, your family, and friends may travel to 365 destinations every day on more than 6,800 flights.
• Health Advantages: You’ll have immediate access to your health, dental, prescription, and vision coverage to support your continued good health. And that’s only the beginning; we also provide flexible spending accounts, virtual doctor appointments, and more.
• Wellness initiatives: Our wellness programs give you all the necessary tools, resources, and support because we want you to be the best version of yourself.
• The 401(k) Plan: Offered at the time of hire and, based on the workgroup, after one year, employer contributions to your 401(k) program.
• Additional Benefits: We also provide discounts on hotels, automobiles, cruises, and more, as well as our Employee Assistance Program and pet insurance.