Part Time
Customer Service Representative – American Airlines Remote Jobs
Job Description
Job Type: Customer Service Representative from home
Location: Massachusetts work from home
Company: American Airlines
Responsibilities:
- All consumers should receive first-rate customer service.
- Customers should sign up and have their admission to the club(s) or lounge(s) verified.
- Complete the guest experience checklist when greeting customers, including using their names wherever possible, making sure name tags are visible, providing the WIFI password, and asking how you can help.
- Make and confirm aircraft reservations (e.g., using the Qantas Intelligent Keypad [QIK] or the semi-automated business review environment [SABRE]). All
- Checking in premium passengers for their flights (including passport swipes, flight adjustments, and rebookings)
- Track flights for boarding times, delays, or other issues to effectively serve consumer needs.
- Release client tickets (such as departure-day tickets, reissues, and future tickets).
- As asked, cancel passenger reservations.
- Put clients on priority lists (such as upgrades or standby)
- Provide prompt resolution of clients’ travel-related issues
- If there are any unsolved client difficulties, speak with the next level of customer service support (such as premium services CSCs or CSMs).
- Create a passenger name record (PNR) entry for any consumer complaints.
- Perform sales or club enrollment tasks (such as credit card memberships at Admiral’s Club).
- Organize all services offered to clients with elite status, such as the Concierge Key program and the Five Star service.
- Help high-status clients navigate terminals, such as Concierge Key and Five Star Members
- assist clients as needed with their luggage
- Monitor or keep up the appearance of the bars or clubs (for example, by performing walkthroughs)
- Ensure that patrons of clubs and/or lounges are always served with food and drink by communicating with business partners.
- Observe the actions of business partners who provide services to the club(s) or lounge(s), such as food or sanitation.
- Help patrons use the technology available in the club(s) or lounge(s)
- For requests for same-day travel, reserve meeting rooms for an hour.
- Organize any services needed for meetings taking place in conference rooms, such as catering.
- Finish the opening and closing procedures for the club(s) or lounge(s).
- Respond to escalating consumer problems or difficulties
- Audit the liquor supply with a partner in the beverage industry (at some airports)
- Keep an eye on the KeyStar system to set up the proper services for clients (such as officials from the government, OneWorld, Concierge Key, and FiveStar) (at some airports).
- Including required overtime, shifting hours, weekends, and holidays, you must be at your designated station or location on time and as scheduled.
- Obtain training relevant to your career
- Follow the company’s guidelines, rules, and performance expectations
- As mandated by business policy, wear uniforms.
- Follow governmental guidelines (such as those of the DOT, FAA, and TSA)
- Utilize several internal tools and platforms, especially when dealing with customers
- For qualified people with impairments, reasonable accommodations may be made.
Requirements:
Minimum requirements include education and previous work experience.
- GED or high school diploma
- Must be proficient in reading, writing, speaking, and understanding English.
- In some places, the requirement for bilingualism
- To be eligible for unescorted access privileges to airport security identification display areas (SIDA), if appropriate, one must pass FAA criminal background checks.
- Must be able to obtain the necessary security badges from the airport administration and/or US Customs, if necessary.
- Engage customers and actively display exceptional customer service in a welcoming setting.
- the capacity to multitask while paying close attention to detail and providing excellent customer service, as well as the ability to perform under pressure.
- Excellent interpersonal and sales skills with the capacity to communicate successfully with all levels of management and the general public.
- a high level of professionalism and self-motivation while being service-oriented
- able to take training courses in Texas, Dallas/Fort Worth
- Strong preference for prior customer hospitality experience
- Keep your appearance tidy and professional.
- superior communication abilities
- Experience in the travel business prior is preferred
- PC knowledge is preferred
- Strong administrative and organizing skills are necessary.
- having the capacity to work erratic or extra hours, including weekends and holidays
- Must arrive at work on time and on a regular basis.
