Full Time

Customer Service Representative – American Airlines Remote Jobs

Posted 2 years ago
Illinois
$50 - $70 per hour

Job Description

Job Type: Customer Service Representative from home
Location: Illinois work from home
Company: American Airlines

Responsibilities:

  • Sells and promotes air travel to potential customers or freight forwarders.
  • Aids in the acceptance of goods and passenger check-in.
  • Interprets laws and regulations regarding local and foreign travel as well as cargo transfers.
  • Meets and releases aircraft at the designated periods.
  • Assists travellers and customers who are in need.
  • Protects the assets and profits of the company.
  • Ensures a safe journey.
  • Possesses the physical stamina and dexterity needed to complete a variety of job-related tasks using motor skills.
  • Use organizational abilities to do numerous jobs in a constrained amount of time.
  • Is self-driven and needs little supervision.
  • Responds and offers assistance in emergency and security circumstances.
  • Obeys all rules and regulations, both internal and external.
  • To board and disembark passengers from different types of aircraft, it can be necessary to drive and operate air stairs.
  • Functions related to Passenger Operation Control, such as air-to-ground communication, and Tower duties, may be necessary.
  • This role may work in a variety of weather situations depending on the airport’s location.
  • Customer service agents work shifts that involve irregular and/or extended hours, weekends, and holidays due to flight operations.

Requirements:

Basic requirements include education and previous work experience.

  • GED, high school diploma, or equivalent internationally
  • In some places, the requirement for bilingualism
  • Suitable, current driver’s license, as needed by the local government
  • To be eligible for unescorted access privileges to airport security identification display areas (SIDA), if appropriate, one must pass FAA criminal background checks.
  • Must be able to obtain the necessary security badges from the airport administration and/or US Customs, if necessary.
  • Pre-employment drug testing, thorough background checks, and/or fingerprinting are completed in accordance with company and security regulations.
  • Must be qualified to work in the United States.

Previous work experience and education are preferred qualifications.

  • Prior experience providing face-to-face customer service, working understanding of Sabre or any other Passenger Service System
    working in a hurried setting

You’ll receive

Please feel free to benefit from everything American Airlines has to offer:

  • Benefits of Travel: Are you eager to see the world? With our extensive global network, you, your family, and friends may travel to 365 destinations every day on more than 6,800 flights.
  • Health Advantages: You’ll have immediate access to your health, dental, prescription, and vision coverage to support your continued good health. And that’s only the beginning; we also provide flexible spending accounts, virtual doctor appointments, and more.
  • Wellness initiatives: Our wellness programs give you all the necessary tools, resources, and support because we want you to be the best version of yourself.
  • The 401(k) Plan: Offered at the time of hire and, based on the workgroup, after one year, employer contributions to your 401(k) program.
  • Additional Benefits: We also provide discounts on hotels, automobiles, cruises, and more, as well as our Employee Assistance Program and pet insurance.