Customer Service Representative

Job Type: Customer Service Representative from home
Location: Iowa work from home
Company: Robert Half International

In order to accomplish service level, as a Customer Service Representative in the Contact Center, you will investigate and address questions about a range of finance products that customers and channel partners contact in with.

Since this is a remote chance, the following is necessary: a personal ethernet cable, a private in-home workspace, and dependable, high-speed internet.

• The candidate for this position will be given a 40-hour workweek that runs from Monday through Friday from 7 a.m. to 6 p.m. CST and Saturday from 8 a.m. to 12 p.m. CST. There will be some mandatory holidays and Weekends.
• The assigned hours for this position after training may change based on business needs; this will be covered in more detail during the interview process.
• The intended training times for this position are Monday through Friday from 8:00 a.m. to 4:30 p.m. CST, however specific details will be covered during the interview process.
• Candidates must be available to work any hours allotted between 7:00 and 6:00 Monday through Friday. John Deere Financial is searching for this job to be a flexible resource to assist during their peak call volume time periods during the week (CT).

Day-to-day obligations:

• To give history and track issue resolution, record customer and channel interactions and enter descriptive information online.
• Provide proactive services, solutions, and training to current clients and channel partners as well as onboarding and training new merchants.
• Using one or more screens and/or documents, resolve and make business judgments about complicated and escalated questions.
• troubleshoot JDF websites, systems, and transaction processing, and support customers and channel partners.
• Monitor trends, spot streamlined procedures for customer, channel, and product issues, and advise the proper departments or units of your findings or feedback.

Necessary skill set

• Experience working in a call queue environment knowledge of how to independently acquire relevant data, conduct research, and address client issues
• Excellent attention to detail and the ability to adapt to ongoing change and shifting priorities in a fast-paced work environment
• Knowledge of managing client accounts, registration, and other technical internet problems.
• Experience working in a team environment (whether remote or on-site), with the capacity to manage personal accountability to finish tasks and communicate effectively.
• A growth attitude, with the capacity to swiftly pick up new knowledge and computer systems or applications

What Would Set You Apart?

• Financial industry experience with customer service
• Being proactive when responding to consumer contacts to inform and/or provide solutions
• Knowledge of items and services related to agriculture, consumers, or construction/forestry
• Knowledge of identifying a work method or process for improvement and participating in its execution