Customer Service – Remote Jobs Michigan

Job Type: Customer Service from home
Location: Michigan work from home
Company: Aston Carter

Responsibilities:

• Each day, 50 to 80 inbound calls will be handled.
• Will field inquiries from insurance brokers, financial institutions, and borrowers.
• Homeowners insurance will be the topic of the insurance queries, which will come from customers, insurance professionals, and financial organizations.
• The CSR needs to be able to switch between multiple systems while conducting research and recording phone calls.
• The CSR must react promptly and precisely to make sure that both our internal and external requirements are consistently met.
• The ability to handle all calls in a professional manner as well as problem solving and problem resolution abilities are necessary.
• Making outbound calls is frequently necessary.

Requirements:

• At least six months to a year of experience working in customer service (call center experience is preferred, but will consider retail candidates)
• Adept at handling the Windows PC operating system and its software (super easy to learn)
• Typing speed: 35 WPM minimum
• Effective writing and vocal communication abilities (will be on the phone all day and be required to follow up via email in some instances)
• Internet connection had to be taken into account for the hybrid schedule

PERFECT TO HAVE:

• 2+ years of experience working in call centers
• Experience with mortgages or insurance