Job Type: Customer Service Manager from home
Location: Colorado work from home
Company: American Airlines

Responsibilities:

• Stimulates operational excellence
• Creates a culture that values our frontline team members and honors team accomplishments
• Ensures that the airport team works safely, effectively, and in accordance with all applicable federal, state, and municipal laws, as well as those of the DOT, FAA, and other governmental bodies.
• Gives the frontline personnel the best support possible using a number of methods so that they may provide great customer service.
• Frontline team members are coached and mentored in the development of skills, improvement of customer service, and business culture behaviors.
• Encourages frontline team members to treat one another with respect and trust
• Fostering connections that are productive with both internal and external clientele and that are based on compassion, sincerity, integrity, respect, and dignity
• Gives the team the guidance and suitable framework of support while utilizing efficient resources to enable them to produce high performance.
• Evaluates operational circumstances and environment to ensure that corporate and local scorecard metrics are satisfied through coordination between departments and levels
• The capacity to put in longer hours when necessary for operations
• Able to work a variety of shifts, including shifts on weekends, holidays, and off days

Requirements:

Minimum requirements include education and previous work experience.

• Equivalent to a high school diploma or GED

Prior work experience and education are preferred qualifications.

• Experience with customer service at airports
• 2 years of management experience
• Understanding of business policies, procedures, and practical automation software

Knowledge, Permits, and Certifications

• Possibility of maximizing worker performance through proactive employee involvement and support for a diverse workplace
• Ability to actively listen, which involves paying close attention to what others are saying, taking the time to understand their arguments, and asking relevant questions as needed
• Utilizing logic and reasoning to evaluate the merits and drawbacks of potential solutions, conclusions, or methods for solving issues
• Ability to evaluate oneself, those on the team, and the operation in order to make changes or take corrective action.
• Powerful decision-making abilities
• The capacity to operate both independently and collectively
• The capacity to work in challenging operating circumstances
• The capacity to prioritize tasks and carry them out precisely and quickly
• Ability to manage disputes with internal and external consumers using good business judgment
• Ability to plan station activities and work with several departments and organizations to meet requirements for a safe, effective, and on-time operation
• Having familiarity with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.

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