Customer Service – Conduent Work From Home

Job Type: Customer Service from home
Location: New York work from home
Company: Maximus

Position Description:

The New York Independent Assessor Program (NYIAP) was created by Maximus in collaboration with the New York State Department of Health for Medicaid recipients in the state of New York who desire to obtain personal care services or community-based long-term services and supports. To ascertain if these people are eligible for these services, NYIAP Nurse Assessors evaluate them impartially using the Community Health Assessment instrument. Self-employed Professionals Clinical appointments are conducted by doctors, nurse practitioners, and physician assistants to establish whether the patient is healthy enough to receive treatments in the community. Local Departments of Social Services, Medicaid Managed Care Organizations, and Managed Long Term Care Plans build the individual’s plan of care and make decisions about the services the individual may get using the data gathered from the assessment and clinical appointment.

Knowledge and Experience Requirements

• Answering enrollment-related service calls
• Provide information in response to a request and respond to questions
• In the event of issues or concerns, refer callers
• Informing clients about managed care
• Identifying a client’s medical needs and assisting them in selecting a health plan
• GED or a high school diploma
• Experience working in customer service, data input, or processing Capable of following instructions and communicating effectively
• Ability to interact with a variety of individuals politely and successfully
• being able to bear pressure and multitask
• proficiency with Microsoft Office programs such as Word, Excel, and PowerPoint
• Spanish must be read, written, and spoken in addition to English.