Customer Service – Conduent Work From Home

Job Type: Customer Service from home
Location: Florida work from home
Company: Amazon

Position Description:

You will represent Amazon as a Reduced Time Locker+ Shift Lead, adding to the company’s thriving culture of customer passion, trust, respect, integrity, and fun. You are committed to making our customers happy, have excellent attention to detail, can prioritize work fast, and are open to learning new things. You will help with floor leader duties and customer service operations.

Essential job duties

• Engage with consumers by utilizing customer engagement tactics effectively, and serve as an example of desired conduct for the rest of the team.
• Provide peer-to-peer input on procedures and standards, acting as the point of contact to help associate peers resolve client issues when necessary.
• Participate in the creation of best practices to help maintainably improve operations and the customer experience.
• Assist the manager in creating a positive site culture by assisting in the identification and communication of barriers and trends that affect the experience of customers and associates.
• Maintain the site’s physical safety and quality requirements in collaboration with a manager.
  Work in an environment that is constantly changing and ambiguous; perform additional tasks as assigned; work flexible hours, including nights, weekends, and holidays; put in between 30 and 39 hours per week; lift up to 49 pounds; stand and walk for up to 12 hours straight; frequently push, pull, squat, bend, and reach; and continuously climb and descend stairs

BASIC REQUIREMENTS

• Have a high school diploma or an equivalent, – Be at least 18 years old, – Have training-related experience
• Inventory management experience in a warehouse, retail, or distribution environment – Able to work a variety of shifts, including nights, weekends, and/or holidays
• One year of computer and Microsoft Office experience (including outlook, Word, and Excel)
• Able to regularly push, pull, squat, bend, and reach; must be able to lift up to 49 pounds; and must be able to stand or walk for shifts of up to 12 hours.